Patient Services Ops Lead: Pre-Op & Admitting

Sengkang General Hospital; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Sengkang General Hospital in Singapore is seeking a capable Manager to lead a team of Patient Service Associates, ensuring seamless delivery of patient services and coordination across departments.

You will oversee pre-operative scheduling, guide admissions, and provide financial counselling to patients, while contributing to budgeting and policy reviews.

The role emphasizes quality improvement projects and ongoing process enhancements to raise service standards and patient satisfaction.

Qualifications

• Degree in any discipline with at least 2 years’ relevant experience.
• Knowledge of SAP and/or prior experience in healthcare industry will be advantageous.
• Highly adaptable with a passion for providing excellent service.
• Strong analytical, interpersonal and communication skills.

Responsibilities

• Lead and supervise a team of Patient Service Associates to ensure smooth patient services.
• Oversee pre-operative scheduling and coordination.
• Guide patients through the admission process.
• Provide financial counselling to patients.
• Contribute to departmental budgeting and cost control.
• Review policies and procedures and participate in quality improvement projects.

Skills

Analytical

Interpersonal communication

Team player

Education

Degree in any discipline

Tools

SAP

Job description

Sengkang General Hospital in Singapore is seeking a capable Manager to lead a team of Patient Service Associates, ensuring seamless delivery of patient services and coordination across departments.

You will oversee pre-operative scheduling, guide admissions, and provide financial counselling to patients, while contributing to budgeting and policy reviews.

The role emphasizes quality improvement projects and ongoing process enhancements to raise service standards and patient satisfaction.