Patient Experience & Operations Lead

National University Hospital; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

National University Hospital in Singapore is seeking an Operations professional to advance service excellence and reinforce the ‘Incredible Care’ culture within the Service Ops team. You will collaborate with clinic and ward managers, translate patient feedback into actionable initiatives, and drive change across departments.

The role emphasizes data-driven decision making, project management fundamentals, and strong communication to improve patient experience and satisfaction.

Qualifications

• Bachelor’s degree required.
• 2–3 years in an operations role; healthcare or customer service preferred.
• Familiarity with project management concepts.
• Experience with change management principles desirable.
• Ability to use data to drive initiatives.
• Proficient in Microsoft Office Suite.
• Excellent communication and interpersonal skills.
• Team-oriented with attention to detail.

Responsibilities

• Engage stakeholders such as clinic and ward managers to derive insights.
• Identify areas for improvements and develop initiatives.
• Design and implement change management plans aligned with NUH Service Delivery System to improve patient experience.
• Develop and manage timelines.
• Collaborate with stakeholders to ensure initiatives are integrated into daily operations.
• Monitor and evaluate effectiveness, providing data-driven recommendations.

Skills

Project management

Change management

Data analysis

Microsoft Office

Stakeholder engagement

Team collaboration

Communication skills

Healthcare experience

Education

Bachelor’s degree

Tools

Microsoft Office Suite

Job description

National University Hospital in Singapore is seeking an Operations professional to advance service excellence and reinforce the ‘Incredible Care’ culture within the Service Ops team. You will collaborate with clinic and ward managers, translate patient feedback into actionable initiatives, and drive change across departments.

The role emphasizes data-driven decision making, project management fundamentals, and strong communication to improve patient experience and satisfaction.