Snr / Assistant Manager, Surgical & Specialised Services

NUHS; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

National University Polyclinics seeks a Senior/Assistant Manager for Surgical & Specialised Services to lead clinical service operations across the continuum of care. You will work with nurse managers and stakeholders to meet customer service, volume, and financial targets, while guiding a team of staff and ensuring strong communication.

The role involves budgeting, developing new services, and contributing to campus development initiatives. Singapore Citizens and Permanent Residents may apply.

Qualifications

• Degree in any discipline with minimum 3 years’ work experience in healthcare.
• Experience in healthcare operations is advantageous.
• Strong analytical and communication skills required.
• Ability to manage a cohesive team and drive cross-functional collaboration.
• Proficient in Microsoft Office applications and hospital software is a plus.

Responsibilities

• Manage service point operations assigned.
• Oversee daily operations including front counter services and admin matters.
• Propose innovative services to improve patient care and service levels.
• Achieve volume and financial targets for clinical services.
• Manage budgeting and regular reviews with clinical heads; develop new services.
• Supervise non-nursing staff and conduct appraisals.
• Ensure induction and training for non-nursing staff to maintain capability.
• Handle recruitment and retention to sustain a skilled workforce.
• Facilitate two-way communication between staff and management; escalate issues as needed.
• Participate in committees and campus development activities.

Skills

Analytical thinking

Communication skills

Project management

Team leadership

Budgeting

Education

Degree in any discipline

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Snr / Assistant Manager, Surgical & Specialised Services

Job ID: 10753

Job Function: Administration

Overview

The incumbent will be responsible for the management of assigned clinical service(s) across the continuum of care, and achieving stated outcomes in customer service, volume & financial targets, processes, learning & growth perspectives.

Job Responsibilities

You will be responsible for the following:

• Manage service point operations assigned.


• Responsible for daily operations of these service points, including front counter services, administrative / operational matters and partnering Nurse Manager and other stakeholders to solve system and process problems.


• Responsible for devising innovative services to continually improve service levels and improve patient care.


• Responsible for achieving volume and financial targets for clinical targets assigned.


• Manage services through annual financial budgeting and regular reviews with clinical heads, and development of new services.


• Manage a group of non-nursing staff providing services in service points. Conduct appraisals for non-nursing staff.


• Ensure that non-nursing staff receive appropriate induction, orientation and training so that they possess appropriate skills and knowledge to carry out their jobs.


• Responsible for staff recruitment and retention to achieve stable, skilled and motivated workforce and achieve the desired customer and business outcomes.


• Responsible for two-way communication between staff and management and ensure timely dissemination of information, escalation of issues and recommending solutions to problems.


• Participate in committees and other tasks as assigned.


• Actively contribute to campus development workshops, planning and procurement.


• Job rotations to other operational areas after 3 years.

Requirements

• Degree in any discipline with minimum 3 years’ work experience in Healthcare Industry


• Healthcare operational experience will be advantageous.


• Project management capabilities and experience in driving a cohesive team and cross teaming environment.


• Possess confidence to resonate with senior management leadership – internal and external stake holders.


• Analytical, quantitative with strong communication skills (written and verbal).


• Proficient in Microsoft Word/Excel/Powerpoint.


• Knowledge in hospital software application will be advantageous.


• Ability to multi-task and work under tight timelines.


• Excellent communication, problem solving, presentation, negotiation and interpersonal skill.

Only Singapore Citizens and Singapore Permanent Residents may apply.