Senior Operations Insights Analyst – Delivery & SLA

LIBERTE HR SERVICES PTE. LTD.; Singapore; On-site; SGD 50,000 - 65,000; Full time

Job summary

A global eCommerce logistics provider is seeking an Operations Analyst/Senior Analyst to join its Hub Operations team in Singapore. This role involves monitoring delivery performance, generating insights, and collaborating with cross-functional teams to enhance service quality. Ideal candidates hold a degree in a relevant field and possess strong analytical skills, particularly in Excel. They should be proactive and have experience in logistics or e-commerce environments.

Qualifications

• 2–3 years of experience in operations, logistics, or e-commerce environments.
• Good understanding of end-to-end logistics processes and SLA monitoring.
• Proactive and adaptable team player with a continuous improvement mindset.

Responsibilities

• Monitor and analyse end-to-end delivery and transit times.
• Identify and articulate root causes of SLA deviations.
• Respond to customer and internal queries on parcel status.
• Implement improvement initiatives to enhance service quality.
• Conduct regular quality and performance reviews.

Skills

Analytical capability

Advanced Excel skills

Clear communication skills

Education

Diploma or Degree in Logistics, Supply Chain, Business, or Data Analytics

Tools

SQL

Power BI

Job description

A global eCommerce logistics provider is seeking an Operations Analyst/Senior Analyst to join its Hub Operations team in Singapore. This role involves monitoring delivery performance, generating insights, and collaborating with cross-functional teams to enhance service quality. Ideal candidates hold a degree in a relevant field and possess strong analytical skills, particularly in Excel. They should be proactive and have experience in logistics or e-commerce environments.