Senior / Operations Executive | F&B Foodcourt

Select Group Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A prominent food service organization in Singapore is seeking an Operations Executive to oversee daily operations of a food court. This role includes ensuring high service standards, coordinating with food stall partners, and addressing customer feedback efficiently. Strong leadership, communication, and organizational skills are necessary, alongside a relevant degree in hospitality management. Entry-level candidates are encouraged to apply as training will be provided.

Qualifications

• Degree in hospitality management, business administration, or a related field.
• Prior experience in food court operations or F&B operations.
• Strong leadership and communication skills.

Responsibilities

• Supervise and manage day-to-day operations of the food court.
• Coordinate with food stall operators and ensure compliance.
• Address customer queries, complaints, and feedback efficiently.

Skills

Leadership skills

Communication skills

Organizational skills

Problem-solving abilities

Knowledge of health and safety regulations

Education

Degree in hospitality management or a related field

Job description

Operations Executive (Foodcourt) typically oversees the daily operations of a food court, ensuring that it runs efficiently and smoothly. Responsible for managing the daily operations of a food court including drinks operations, ensuring a high standard of service, hygiene, and customer satisfaction. The role involves coordinating with stall partners, maintaining operational efficiency, and adhering to health and safety regulations.

Key Responsibilities

1. Daily Operations Management

• Supervise and manage day-to-day operations of the food court.
• Ensure all food stalls adhere to operational standards and guidelines.
• Monitor and optimize workflow to enhance customer experience.
• Address customer complaints and resolve issues promptly.
• Ensure a high level of customer satisfaction by maintaining service quality.

2. Partners/Vendor Coordination

• Liaise with food stall operators to address their needs and concerns.
• Ensure partners/vendors comply with contractual agreements and food court policies.

3. Customer Experience

• Address customer queries, complaints, and feedback efficiently.
• Ensure food quality, hygiene, and presentation meet brand standards.
• Oversee seating management and crowd control during peak hours.

4. Hygiene and Safety

• Oversee the cleanliness and hygiene of the food court / food stalls.
• Ensure compliance with health and safety regulations.
• Conduct regular inspections and audits to maintain standards.

5. Staff Management

• Supervise and manage staff, including cleaners, dishwasher and drink stall.
• Prepare and manage duty roster.
• Train new and existing staff
• Monitor staff performance and provide feedback or corrective action when needed.

6. Compliance and Reporting

• Conduct regular audits for food hygiene and ensure compliance with all relevant regulations and standards.
• Prepare and submit operational and sales reports to management.
• Track daily sales, cash collections, and billing reports from vendors.

7. Inventory and Supplies

• Manage inventory levels of cleaning and dishwashing supplies and equipment.
• Monitor stock usage and implement cost control measures.

Qualifications & Experience

• Degree in hospitality management, business administration, or a related field.
• Prior experience in food court operations or F&B operations, preferably in a supervisory role.
• Strong leadership and communication skills.
• Excellent organizational and problem-solving abilities.
• Knowledge of health and safety regulations related to food handling.
• Entry level candidates are welcome to apply, training will be provided.