Senior Nurse - Phone Triage & Clinical Advice

Woodlands Health; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A healthcare organization in Singapore is seeking a Staff Nurse/Senior Staff Nurse (Nurse First) to provide clinical advice and assess patient needs via phone. The ideal candidate should be registered with the Singapore Nursing Board and have experience in managing multi-channel communication. This role involves maintaining accurate records and participating in department performance audits. Candidates must be able to work two rotating shifts, covering the hotline operation hours from 8 AM to 11 PM, daily.

Qualifications

• Registered with the Singapore Nursing Board.
• 1-2 years of experience in multi-channel communication.
• Ability to handle stressful situations with good judgment.

Responsibilities

• Identify key reasons for call encounters.
• Provide clinical advice based on caller needs.
• Maintain accurate records of all call encounters.

Skills

Clinical advice provision

Patient assessment

Multi-channel communication

Stress management

Education

Registered with Singapore Nursing Board

Job description

A healthcare organization in Singapore is seeking a Staff Nurse/Senior Staff Nurse (Nurse First) to provide clinical advice and assess patient needs via phone. The ideal candidate should be registered with the Singapore Nursing Board and have experience in managing multi-channel communication. This role involves maintaining accurate records and participating in department performance audits. Candidates must be able to work two rotating shifts, covering the hotline operation hours from 8 AM to 11 PM, daily.