Senior/ Manager, Service and Operations

MCI CAREER SERVICES PTE. LTD.; Singapore; On-site; SGD 100,000 - 125,000; Full time

Job summary

A healthcare services company in Singapore is seeking a Manager to lead service transformation and polyclinic development projects. The ideal candidate will have at least 8 years of managerial experience, with a strong background in operations and project management. Excellent communication and stakeholder engagement skills are essential. This role involves strategic planning to empower patients in self-care, along with overseeing polyclinic progress and establishing actionable KPIs.

Qualifications

• At least 8 years of managerial experience, preferably in healthcare.
• Strong background in operations management and process optimisation.
• Proven leadership and strategic planning abilities.

Responsibilities

• Lead workgroups for service transformation projects.
• Develop plans to empower patients in self-care.
• Facilitate stakeholder collaboration for change management.
• Establish workplans and KPIs for continuous improvement.
• Oversee progress of polyclinics and track milestones.

Skills

Managerial experience

Service delivery expertise

Project management skills

Interpersonal skills

Stakeholder engagement abilities

Job description

Job Responsibilities

• Lead and oversee workgroups driving service transformation and polyclinic development projects.

• Develop and implement strategic/tactical plans to empower patients in self-help and self-care.

• Facilitate cross-department stakeholder collaboration, ensuring smooth change management across people, processes, and systems.

• Establish workplans and KPIs, providing actionable insights for continuous improvement initiatives.

• Oversee progress of new/redeveloped polyclinics, tracking milestones in design, manpower, IT, FFE, setup and commissioning.

Requirements

• At least 8 years’ managerial experience, preferably in healthcare or operations.

• Strong background in service delivery, operations management, process optimisation, project management, and/or healthcare technology.

• Proven leadership, strategic planning, and people management skills.

• Excellent communication, interpersonal, and stakeholder engagement abilities.

• Prior experience in healthcare transformation initiatives will be an advantage.

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits, and you may be contacted for other opportunities.

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We regret to inform that only shortlisted candidates would be notified.

Jessica Grace Wong Hui Ying
Registration No.: R24123928
EA License No: 06C2859 (MCI Career Services Pte Ltd)