Senior Manager - Operations

MOHAN MANAGEMENT CONSULTANTS PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading management consultancy in Singapore is seeking a Senior Manager – Operations to oversee Overseas Branch Operations. The ideal candidate will have 5-10 years of banking experience, with at least 2-3 years in a leadership role. Responsibilities include managing trades/transactions, ensuring compliance and regulatory reporting, and supporting internal teams. Strong communication and stakeholder management skills are essential. Apply now for this exciting opportunity to make a significant impact.

Qualifications

• 5-10 years of banking experience, with 2-3 years as Unit Head/Team Lead.
• Extensive knowledge of overseas branch products including Trade Finance.
• In-depth knowledge of regulatory guidelines on products and processes.

Responsibilities

• Manage Overseas Branch Operations and provide support to the team.
• Ensure timely settlement of trades/transactions.
• Provide timely replies to queries/clarifications and maintain TAT.

Skills

Extensive Banking Product & Process Knowledge

Extensive knowledge of Trade Products

Knowledge/experience of Oracle Core Banking system

Strong written and verbal communication skills

Strong interpersonal and stakeholder management skills

Strong service and solution orientation

Ability to work well in a team and individually

Education

Graduation

Post Graduate

Certifications (CDCS, Foreign Exchange)

Job description

About the company

HDFC Bank is one of India’s leading private banks and was among the first to receive approval from the Reserve Bank of India (RBI) to set up a private sector bank in 1994 with its registered office in Mumbai, India.

As of March 31, 2025, the Bank’s distribution network was at 9,455 branches and 21,139 ATMs across 4,150 cities/towns.

HDFC Bank inaugurated its first branch in Singapore to provide banking services there and has been granted a wholesale banking license by the Monetary Authority of Singapore (MAS).

HDFC’s business philosophy is based on five core values – Operational Excellence, Customer Focus, Product Leadership, People and Sustainability.

Job Description and Responsibilities

On behalf of our client, we’re looking for a high calibre professional to join their team and build up an emerging presence as a Senior Manager – Operations. At HDFC Bank, the team receives ample opportunities for career growth and development. The positive work environment and comprehensive training programmes ensure that professionals are highly motivated and equipped with the skills to excel in their respective roles. The bank believes that success will reside in the exceptional quality of its people and extraordinary efforts.

Job Purpose

An experienced leader for Overseas Branches Operations, responsible for managing Overseas Branch Operations and providing end‑to‑end support to the team. Possess extensive knowledge of Overseas Branch Products including Trade Finance and supervise/authorize day‑to‑day operations.

Job Responsibilities

• Ensure timely settlement of trades/transactions across all verticals within the branch.
• Ensure accurate and timely regulatory reporting.
• Ensure settlement of funds to clients/counterparty banks is done before cutoff time.
• Ensure timely closure of audit/compliance open points.
• Providing a support function for all issues/queries of Business, NR Sales and Treasury.
• Timely reply to queries/clarifications raised on Notes Mail/ Escalation of issues.
• Maintaining TAT for various activities on desk, linked to external as well as internal Cut Off.
• Ensuring timely submission of MIS.
• Ensuring timely receipt/release of funds & status of cheques from Correspondent bank.
• Monitoring the operation activity and publishing regular MIS.
• To ensure transactions are done within the regulatory norms.
• To ensure that bank guidelines are adhered to for all transactions.
• Ensure no miss out of any transaction.
• To ensure that the KYC is done for all transactions.
• To coordinate with Central Processing Unit to ensure that turnaround time is adhered.
• To ensure and maintain adequate readiness of Disaster Recovery site. In case of any disaster, ensure that the operation team reaches the site timely and operation is reinitiated seamlessly.
• Branch General Ledger monitoring & reconciliation. Ensure cash tally is done daily and reports reviewed and signed off.
• All stationary (e.g., demand draft) are reconciled daily.
• Safekeeping & scrutiny of credit‑related documents.
• To ensure proper check is done on all outstanding documents & original documents are stored properly in fire‑resistant cabinets.
• Ensure scrutiny and safekeeping of KYC documents received for account opening.
• Check on any discrepancy/issues in processing on the various desks.
• Assist the external & internal auditors during periodic audits, providing necessary information.
• Review audit reports and ensure that shortcomings, if any, are plugged.
• Act as the Chief‑Complaints Officer and resolve all queries within the stipulated turnaround time.
• Any other related job assigned by Head‑FBO, the CEO, Singapore, and Group Head – WBO.

Educational Qualifications

• Graduation
• Post Graduate
• Certifications on the following would be a distinct advantage: CDCS, Foreign Exchange

Key Skills

• Extensive Banking Product & Process Knowledge
• Extensive knowledge of Trade Products.
• Knowledge/experience of Oracle Core Banking system.
• In‑depth knowledge of regulatory guidelines on products, processes, systems and basic due diligence.
• Strong written and verbal communication skills.
• Strong interpersonal and stakeholder management skills.
• Strong service and solution orientation.
• Ability to work well in a team as well as contribute individually within stipulated timelines.

Experience Required

Minimum experience in years – 5‑10 years, out of which at least 2‑3 years as Unit Head/Team Lead.

Major Stakeholders

• Customers
• Business Teams
• Operations
• Product Team
• Treasury
• Risk
• Audit
• Compliance

Kindly be informed that only shortlisted candidates will be contacted.

Khandalkar Deepti Sunil
Direct line: 66318505 (Ext.309)
EA licence no.: 19C9769
Email: [e-mail]
Personal Registration number: R1545009