Senior Key Account Manager

OEMSERVICES ASIA PTE. LTD.; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A prominent service provider in Singapore is seeking a Customer Relationship Manager to manage customer relationships and ensure performance fulfillment. The ideal candidate should have a Bachelor's degree, a minimum of 5 years of relevant experience in Aerospace and Customer Support, and proficiency in Excel. Responsibilities include monitoring contract compliance, supporting continuous improvement efforts, and coordinating logistics flow. This role will require regular travel (approximately 30%).

Qualifications

• Minimum 5 years of relevant and related experience in Aerospace and Customer Support functions.
• Experience in air / logistics / supply chain management (SCM).
• Knowledge in sales and airline operations will be an advantage.

Responsibilities

• Manage customer relationships and ensure performance fulfillment.
• Monitor contract compliance and maintain positive customer relationships.
• Support process improvement with vendors and follow up on quality actions.

Skills

Strong communication skills

Relationship building

Time management

Problem-solving

Proficient in Excel

Education

Bachelor’s degree in engineering / Business / Related Fields

Tools

SAP

Job description

This role reports to the Head of Account Management and Senior Management.

You will have as below-mentioned main missions to manage the customer relationships in your area.

Customers’ Relationship

• Ensure fulfillment of performance.
• Monitor contracts compliance and regulatory requirements in area of responsibility.
• Maintain positive relationship with customers.
• Prepare, coordinate and conduct customers meetings.
• Manage and solve claims by setting up associated corrective plans.
• Ensure customers satisfaction.
• Lobbying to promote OEMServices at VP and C-Level.
• Prospect for business development
• Manage the contract sustainability and provide means to improve it.

Operations monitoring

• Support, when necessary, suppliers’ contract writing in conjunction with the Strategic Partnerships.
• Coordinate technical queries from the Customer upon request from the technical department.
• Coordinate and write down operational processes.
• Be part of the bidding process upon request.
• Be part of the definition and set up of internal requirements (warehousing, support in‑site within customers' facilities).
• Manage and follow up retrofit campaigns in conjunction with the technical department.
• Coordinate logistics flow in conjunction with all the stakeholders (internal, suppliers, customers) in order to reach the goals.
• Report and escalates to the direct and transversal management (GM, CEO, Strategic Partnership, Finance, Sales).

Quality

• Support our process of continuous improvement with vendors and providers.
• Follow up open quality actions until closure.

Regulation

• Support our Customs Manager to enforce customs and transport rules.
• Any other ad‑hoc duties as assigned.

Autonomy

• Ability to propose solutions requiring managerial validations and ensure implementation.
• Coordinate project with other departments and directors of departments and report to the management.

Travel

• Regular travel to be expected between 30%.

Technicity

• Skills improvement on the tools and be a creative force.

Requirements

• Bachelor’s degree in engineering / Business / Related Fields.
• Minimum 5 years of relevant and related experience in the Aerospace and Customer Support functions.
• Experience in air / logistics / supply chain management (SCM).
• Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels.
• Ability to prioritize and meet critical deadlines.
• Proficient in Excel.
• Knowledge in SAP, sales and airline operations will be an advantage.