Senior Infrastructure & Systems Engineer

IDEMIA Public Security; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A global technology firm in Singapore is seeking a Senior Infrastructure & Systems Engineer to manage a technical support team and ensure seamless IT operations. The role requires 5-10 years of experience in systems implementation, strong leadership, and expertise in Linux and Windows administration. Additionally, familiarity with databases like PostgreSQL and MySQL, as well as VMware ESXi, is essential. This position focuses on maintaining high-availability infrastructure in a mission-critical environment.

Qualifications

• 5-10 years of experience in system implementation or technical support.
• At least 3 years in a leadership and team management capacity.
• Familiarity with network configuration and administration.

Responsibilities

• Lead and manage technical support team and operations.
• Ensure incident management and problem resolution.
• Document and manage SOPs within the team.

Skills

System implementation

Technical support

Leadership

Linux administration

Windows administration

Database management

Networking

Education

Bachelor's degree in engineering, Computer Science or Information Technology

Tools

VMware ESXi

PostgreSQL

MySQL

Oracle

Centreon

Nagvis

Job description

IDEMIA is a global leader in identity technologies, serving governments and enterprises worldwide. In our Public Security division, we deliver mission‑critical solutions in biometrics, secure systems, and large‑scale infrastructure for transportation and border management.

We are seeking a Senior Infrastructure & Systems Engineer to join our Air Domain team. This role will take the lead in designing, implementing, and maintaining high‑availability infrastructure in a mission‑critical operational environment. You will work closely with cross‑functional teams and external partners to ensure seamless, secure, and resilient IT operations.

Key Responsibilities:

• Manage the technical support team supporting IDEMIA systems , Including but not limited to Recruitment, Training, Rosters, On‑call Management, EPM, Payroll, Overtime control, travel approvals, Security clearances
• Responsible for incident technical management and problem resolution; provide root cause analysis and work with Level 3 to implement permanent fixes in production environment
• Regular updates during P1 and P2 are provided in line with contractual SLA’s to the IDEMIA SDM
• Incident Management, tool and workflow
• Document and manage SOP’s within the team relevant for all systems and ensure a document repository is maintained at all times
• CMDB management / oversight
• Demonstrate expert knowledge of the systems and processes
• Identify operational risks that could compromise contractual commitments and work with the Service Delivery Managers to mitigate them
• To communicate and update the team regularly through regular meetings
• Maintain high morale within the team and foster teamwork through sharing and engagement, ensuring staff retention
• Perform regular coaching sessions to identify, recognize and support Technical Support Engineers in their areas of development
• Ensure Technical Support Engineers have the tools and knowledge they need to support customers
• Contribute to the development and enhancement of IDEMIA systems by providing feedback to the development and integration team
• Drive process improvements within the team to ensure outcome targets are achieved
• Foster co‑operation and co‑ordination between internal departments and vendors to ensure a customer focused view is taken at all times
• Manage the day‑to‑day operational aspects and team time management within the site (i.e. schedule, breaks, absences, etc.)

Requirements:

• Bachelor's degree in engineering, Computer Science or Information Technology from a recognized institution, or equivalent practical experience
• 5-10 years of experience in system implementation or technical support, with exposure in multiple domains such as Wintel, Linux, Networking and Database
• At least 3 years of experience in a leadership and team management capacity
• VMware ESXi
• Enterprise scale Linux and Windows administration
• PostgreSQL, MySQL, Oracle, and other database servers
• Monitoring systems (e.g. Centreon, Nagvis)

Familiarity with the following will be advantageous:

• Management of SAN storage, NetApp storage and tape library
• Configuration and administration of Network devices (e.g. Cisco Switch, Firewall, Router)
• Windows PowerShell, Unix Scripting
• IT Security