Senior Global Technical Client Care Lead

LLOYD'S REGISTER SINGAPORE PTE. LTD.; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading technical service provider in Singapore seeks a Global Technical Client Care Senior Lead Specialist to manage technical queries and enhance client support. The ideal candidate should hold a degree in engineering and have experience in maritime technical support. Responsibilities include mentoring staff and exceeding service levels while providing specialized guidance. Commitment to diversity and inclusion is a core value. Join us to help shape the future of the marine industry.

Benefits

Competitive Salary

Qualifications

• Degree in an engineering-related field from a recognized university.
• Relevant sea-going experience as a certified ship's officer.
• Proficient in computer usage.
• Ability to establish effective communication across various levels.

Responsibilities

• Manage technical queries and cases lifecycle.
• Provide specialized guidance to clients.
• Surpass defined service level agreements and Key Performance Indicators.
• Act as a mentor and coach to other technical staff.

Skills

Technical support for maritime clients

Excellent communication in English

Client-centric approach

Solution-oriented thinking

Organizational skills

Education

Degree in engineering or marine-related field

Job description

A leading technical service provider in Singapore seeks a Global Technical Client Care Senior Lead Specialist to manage technical queries and enhance client support. The ideal candidate should hold a degree in engineering and have experience in maritime technical support. Responsibilities include mentoring staff and exceeding service levels while providing specialized guidance. Commitment to diversity and inclusion is a core value. Join us to help shape the future of the marine industry.