Senior Front Office Executive

worldwide hotels management (v) pte. ltd.; Singapore; On-site; SGD 28,000 - 42,000; Full time

Job summary

Worldwide Hotels (WWH) is seeking a customer-focused front desk associate to handle guest check-ins, cashiering, and inquiries across multiple branches. You will verify guest details, manage room status, and assist with reservations as part of ongoing training and career development.

Proficiency in English, flexibility to work shifts including weekends, and comfort with AI tools like Microsoft Copilot and ChatGPT will help enhance efficiency and guest experience while supporting sustainability

Qualifications

• Minimum secondary education or equivalent.
• Strong customer service mindset with a focus on guest experience.
• Effective English communication and interpersonal skills.
• Willingness to work rotating shifts across branches.
• Able to work independently in a fast-paced environment.
• Comfort with weekends and public holidays in hospitality.
• Familiarity with AI productivity tools is an advantage.

Responsibilities

• Register guests at check-in and verify details.
• Handle cashiering and balance, update room status.
• Answer guest inquiries via email/phone/in person.
• Support room checks, reservations, and public area visits.
• Leverage AI tools to improve efficiency, reporting, and communication.
• Follow company instructions to ensure smooth hotel operations.
• Support sustainability initiatives and inclusive practices.

Skills

Customer service

Communication

English proficiency

Shift flexibility

Independence

Weekend availability

AI tools familiarity

Education

Secondary education

Tools

Microsoft Copilot

ChatGPT

Job description

Worldwide Hotels (WWH) is Singapore’s largest homegrown hotel group, with 46 properties and over 9,000 rooms across seven brands. We create accessible, well-located stays for today’s travellers while growing across Asia-Pacific, with 12 overseas hotels and more than 2,800 rooms in five key markets. Join a dynamic hospitality group driven by service, growth and meaningful guest experience.

Job Description

• Executes all duties related to the Hotel’s front office operations, such as registration of guests during check-in, checking/verifying guests particulars, updating of room status, departure calls/checks etc.
• Cashiering duties (compute and collect applicable rates from guests) including trial balance and shift closing
• Answering inquiries by guests (email/phone/at the counter) and render reasonable assistance/services within the expectations of keeping with excellent hospitality standards
• May be assigned additional duties such as room checks, reservations and public area inspections as part of holistic training and career development
• Leverage AI-powered productivity tools (e.g. Microsoft Copilot & ChatGPT) to enhance operational efficiency, reporting, and communication
• Execute all reasonable work processes as instructed by the Company / its Managers from time to time towards the smooth management / operations of the Hotel
• Support the company's sustainability initiatives and contribute to its efforts in building a more sustainable and inclusive organisation.

Qualifications and Skills

• Minimum Secondary Education
• Bring your passion for customer service and people interaction to our team! Candidates with relevant experience are encouraged to apply, with training provided
• Able to communicate effectively in English
• Willing to work rotating shifts (10 to 12 hours) at any of our designated hotel branches
• Self-motivated and able to work independently in a fast-paced environment
• Comfortable working on weekends and public holidays as part of the hospitality industry
• Familiarity with Microsoft Copilot, ChatGPT, or similar AI tools is an advantage
• Singapore Citizens and Permanent Residents only