Front Office Executive

WORLDWIDE HOTELS MANAGEMENT (V) PTE. LTD.; Singapore; On-site; SGD 27,900 - 39,060; Full time

Job summary

WORLDWIDE HOTELS MANAGEMENT (V) PTE. LTD. is seeking a Front Office Executive in Singapore. The role involves executing front office duties, handling cashiering, and ensuring excellent guest service. Candidates should have at least 3 years of hotel experience and must be comfortable working under pressure and during weekends.

Join a supportive team that values sustainability and inclusivity in the workplace, providing opportunities for growth and training.

Qualifications

• Minimum 3 years of hotel front office working experience preferred.
• Able to speak and understand English.
• Independent and able to work under pressure.

Responsibilities

• Execute all duties related to the Hotel’s front office operations.
• Handle cashiering duties including computing and collecting rates.
• Answer guest inquiries and provide assistance.

Skills

Customer service skills

Cash handling

Problem-solving ability

Teamwork

Education

Minimum Secondary Education

Job description

Are you looking for an exciting new opportunity to develop your skills and grow your career? Look no further! As part of our team, you will have the opportunity to work with passionate and dedicated professionals who share a common goal: team to ensure guests are served with a premium product and a memorable experience. We are committed to providing our employees with a supportive and inclusive work environment, where everyone has the chance to learn, grow and succeed!

Responsibilities

• Executes all duties related to the Hotel’s front office operations, such as registration of guests during check-in, checking/verifying guests' particulars, updating of room status, departure calls/checks etc.
• Cashiering duties (compute and collect applicable rates from guests) including trial balance and shift closing
• Answering inquiries by guests (email/phone/at the counter) and render reasonable assistance/services within the expectations of keeping with excellent hospitality standards
• Ensure hotels loyalty program is promoted at least during check in and guest is implied to join it
• Maintain the privacy and confidentiality of all guests by ensuring that no details of the guests are disclosed
• Be fully conversant with hotel fire & life safety/emergency procedures
• May be tasked to execute room checks, reservations and public area check etc. as part of the Hotel’s effort to offer staffs more holistic training, towards possible promotion
• Execute all reasonable work processes as instructed by the Company / its managers from time to time towards the smooth management / operations of the Hotel
• Participate in company's sustainability effort for the environment and being an inclusive employer.

Requirements

• Minimum Secondary Education
• Minimum 3 years of hotel front office working experiences preferred. Candidates with no related experience will also be considered as on- the-job training will be provided
• Able to speak and understand English
• Independent and able to work under pressure.
• Comfortable to work during weekends and public holidays.
• Singaporeans only.