Senior/Front Office Executive

worldwide hotels management (h) pte. ltd.; Singapore; On-site; SGD 27,900 - 39,060; Full time

Job summary

worldwide hotels management (h) pte. ltd. is seeking a front office associate in Singapore to support guest check-in/check-out, verify details, and ensure a premium experience.

The role includes cashiering duties, handling guest inquiries, and maintaining room and public area standards. Training will be provided for candidates with no prior hotel experience. English proficiency is required, and flexibility for weekend/public holiday shifts is essential.

Qualifications

• Minimum secondary education; on-the-job training available for non-experienced candidates.
• Speak and understand English; able to communicate with guests and colleagues.
• Independent, able to work under pressure and handle busy front-office tasks.
• Ability to work weekends and public holidays; Singaporeans only for legal/legacy reasons.
• Experience with AI productivity tools (Copilot, ChatGPT) is an added advantage.

Responsibilities

• Execute front office duties: guest registration, check-in, verify guest details, update room status.
• Handle cashiering tasks: process rates, perform shift closing and balancing.
• Respond to guest inquiries via email, phone or counter; provide excellent hospitality service.
• Assist with room and public area checks and potential promotions as part of training.
• Follow company instructions to ensure smooth hotel operations; participate in sustainability efforts.

Skills

English fluency

Customer service

Work under pressure

Weekend/holiday shifts

Education

Secondary education

Tools

AI productivity tools

Job description

Are you looking for an exciting new opportunity to develop your skills and grow your career? As part of our team, you will have the opportunity to work with passionate and dedicated professionals who share a common goal: to ensure guests are served with a premium product and a memorable experience. We are committed to providing our employees with a supportive and inclusive work environment, where everyone has the chance to learn, grow and succeed.

Responsibilities

• Executes all duties related to the Hotel’s front office operations, such as registration of guests during check-in, checking/verifying guests particulars, updating of room status, departure calls/checks etc.
• Cashiering duties (compute and collect applicable rates from guests) including trial balance and shift closing
• Answering inquiries by guests (email/phone/at the counter) and render reasonable assistance/services within the expectations of keeping with excellent hospitality standards
• May be tasked to execute room checks, reservations and public area checks etc. as part of the Hotel’s effort to offer staffs more holistic training, towards possible promotion
• Execute all reasonable work processes as instructed by the Company / its Managers from time to time towards the smooth management / operations of the Hotel
• Experience using AI-powered workplace productivity tools (e.g. Microsoft Copilot, ChatGPT or other approved AI applications) to improve operational efficiency, reporting, communication or process automation will be an added advantage.
• Participate in company's sustainability effort for the environment and being an inclusive employer

Requirements

• Minimum Secondary Education
• Minimum 3 years of hotel front office working experiences preferred. Candidates with no related experience will also be considered as on-the-job training will be provided
• Able to speak and understand English
• Independent and able to work under pressure.
• Comfortable to work during weekends and public holidays.
• Singaporeans only.
• Experience in using AI-powered workplace productivity tools (e.g. Microsoft Copilot, ChatGPT or other approved AI applications) as an added advantage