Guest Services Executive (Front Desk)

PARKROYAL PICKERING HOTEL PTE. LTD.; Singapore; On-site; SGD 27,000 - 38,000; Full time

Job summary

PARKROYAL COLLECTION Pickering in Singapore is seeking an experienced Front Desk/Guest Services Associate to welcome guests and manage seamless check-ins and check-outs with accuracy and courtesy.

Responsibilities include handling room charges and payments, coordinating with housekeeping, and providing detailed information about the property. The role requires strong communication, multitasking, and a customer-first attitude, with shifts including mornings and nights, four days a week.

Qualifications

• Experience in hotel front office or guest services preferred.
• Proficient with Opera PMS and basic computer applications.
• Strong communication and customer-service mindset.

Responsibilities

• Process all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys.
• Process all types of payment such as room charges, cash, checks, debit, or credit.
• Process all check-outs including resolving any late and disputed charges.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns courteously and professionally.
• Coordinate with Housekeeping to track the readiness of rooms for check-in.
• Supply guests with directions and information regarding the property.
• Complete designated cashier and closing reports in the computer system.
• Balance and drop receipts according to accounting specifications.
• Perform other reasonable job duties as requested by superior

Skills

Front desk operations

Check-in / check-out

Guest services

Customer service

Communication skills

Multitasking

Team player

Interpersonal skills

Education

Secondary school qualification

Tools

Opera PMS

Microsoft Office

Job description

Responsibilities

• Process all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys.
• Process all types of payment such as room charges, cash, checks, debit, or credit.
• Process all check-outs including resolving any late and disputed charges.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns courteously and professionally.
• Coordinate with Housekeeping to track the readiness of rooms for check-in.
• Supply guests with directions and information regarding the property.
• Complete designated cashier and closing reports in the computer system.
• Balance and drop receipts according to accounting specifications.
• Perform other reasonable job duties as requested by superior

Requirements

• 1-3 years of experience in hotel front office or guest services preferred.
• Minimum secondary school qualification or related field is an advantage.
• Proficient in Opera PMS, Microsoft Office, and basic computer applications.
• Knowledge of front desk operations, including check-in/check-out, reservations, and cashiering.
• Customer-focused with a commitment to delivering excellent guest service.
• Strong communication and interpersonal skills.
• Responsible, independent, and accountable.
• Able to multitask and work efficiently in a fast-paced environment.
• Well-organized, detail-oriented, and able to work independently.
• Team player with a positive attitude and problem-solving skills.
• Able to work rotating shifts, including weekends and public holidays
• 12 hrs per day (include breaktime), 4 days work week, 2 rotating shift - Morning & Night Shift

PARKROYAL COLLECTION Pickering, Singapore is dedicated to providing equal employment opportunities, including individuals with disabilities.

We regret that only shortlisted candidates will be notified.