Guest Service Officer

WorldWide Hotels; Singapore; On-site; SGD 21,000 - 30,000; Full time

Job summary

Worldwide Hotels (WWH) in Singapore seeks a guest service associate to warmly welcome guests, assist with luggage, and direct them to the front desk for check-in. You will help load/unload luggage, keep driveways clear, and support guests with transportation needs and hotel facilities.

The role requires a friendly demeanor, basic English, and the ability to work shifts, including weekends and public holidays. Training will be provided; experience with AI tools is a plus.

Qualifications

• Prior experience in guest service is an added advantage, training provided.
• Ability to converse in basic English for guest interaction.
• Friendly, positive demeanor and ability to work with minimal supervision.
• Willing to work shifts, weekends and public holidays.
• Experience with AI-powered productivity tools (e.g., Copilot, ChatGPT) is an asset.

Responsibilities

• Welcome guests on arrival and assist with luggage, directing them to front office for check-in.
• Assist with loading/unloading luggage and counting pieces to prevent loss.
• Keep drive-in/driveway clear to facilitate loading and unloading of luggage.
• Assist guests with transportation needs and promote hotel facilities.
• Deliver guests' correspondence and packages to rooms or designated areas.
• Maintain a clean, well-maintained workplace at all times.
• Escort guests to rooms and explain hotel facilities.
• Report any lost and found items promptly.
• Support sustainability initiatives and contribute to a more inclusive organisation.

Skills

Guest service experience

English (basic)

Team player

Shift flexibility

Job description

Worldwide Hotels (WWH) is Singapore’s largest homegrown hotel group, with 46 properties and over 9,000 rooms across seven brands. We create accessible, well-located stays for today’s travellers while growing across Asia-Pacific, with 12 overseas hotels and more than 2,800 rooms in five key markets. Join a dynamic hospitality group driven by service, growth and meaningful guest experience.

Role and Responsibility

• Welcoming guests upon their arrival at the hotel and assist them in handling their luggage and directing them to the front office reception for check-in.
• Assist in the loading and unloading of guests’ luggage (upon guests’ arrival & departure) and count the number of pieces of luggage to ensure that no luggage goes missing.
• Ensure that the drive-in/driveway is clear at all times to facilitate the loading and off-loading of luggage.
• Assist guests with their transportation needs and recommend the use of hotel facilities whenever possible.
• Deliver guests’ correspondence and packages to rooms or wherever designated.
• Ensure the workplace is clean and well-maintained at all times.
• Escort guests to their rooms, explain the facilities of the hotel etc.
• Assist in the driveway as required.
• To report any lost and found item.
• Leverage AI-powered productivity tools (e.g. Microsoft Copilot & ChatGPT) to enhance operational efficiency, reporting, and communication.
• Any other duties within the reasonable scope as assigned.
• Support the company’s sustainability initiatives and contribute to its efforts in building a more sustainable and inclusive organisation.

Requirements

• Prior experience in guest service and support operations would be an added advantage although training will be provided.
• Ability to converse in basic English for interaction with guests/understanding guests’ needs & requests.
• Able to maintain a friendly and positive demeanour.
• A team player with the ability to work with minimum supervision.
• Men or women of integrity.
• Willing and able to perform shift duties and able to work on weekends and during public holidays.
• Able to adhere to standard operating procedures/policies on workplace safety.
• Experience with AI-powered workplace productivity tools (e.g. Microsoft Copilot, ChatGPT, or other approved AI applications) will be an added advantage.

All applications received will be treated in strict confidence.