Guest Services Officer

Worldwide Hotels; Singapore; Vor Ort; SGD 30.000 - 42.000; Vollzeit

Zusammenfassung

Worldwide Hotels Singapore seeks a Guest Service Assistant to warmly welcome guests, handle luggage, and escort them to the front desk for check‑in.

You will load/unload baggage, keep the driveway clear, support guests’ transport needs, deliver mail and packages, and introduce hotel facilities.

Ideal candidates are friendly, team‑oriented, and able to work 9–12 hour shifts including weekends/public holidays; basic English required; familiarity with AI productivity tools is a plus.

Qualifikationen

• Experience in guest service or support operations is a plus.
• Basic English communication with guests is required.
• Friendly and positive demeanor is essential.
• Team player with ability to work with minimal supervision.
• Willing to work 9–12 hour shifts including weekends/public holidays.
• Ability to adhere to workplace safety SOPs.
• Experience with AI productivity tools (Copilot/ChatGPT or similar) is an added advantage.

Aufgaben

• Welcome guests on arrival and assist with luggage and directing to front desk.
• Assist in loading/unloading luggage and monitor driveways for smooth operations.
• Assist guests with transportation needs and highlight hotel facilities.
• Deliver correspondence and packages to rooms or designated areas.
• Keep the workplace clean and well maintained at all times.
• Escort guests to rooms and explain hotel facilities.
• Report any lost and found items.
• Utilise AI productivity tools to enhance reporting and communication.
• Perform other duties within reasonable scope and support sustainability initiatives.

Kenntnisse

Guest service

Basic English

Team player

Shift flexibility

Safety SOPs

AI tools

Tools

AI productivity tools

Jobbeschreibung

Worldwide Hotels (WWH) is Singapore’s largest homegrown hotel group, with 46 properties and over 9,000 rooms across seven brands. We create accessible, well-located stays for today’s travellers while growing across Asia-Pacific, with 12 overseas hotels and more than 2,800 rooms in five key markets. Join a dynamic hospitality group driven by service, growth and meaningful guest experience.

Job Description:

• Welcoming guests upon their arrival at the hotel and assist them in handling their luggage and directing them to the front office reception for check-in.
• Assist in the loading and unloading of guests’ luggage (upon guests’ arrival & departure), count the number of pieces of luggage to ensure that no luggage goes missing.
• Ensure that the drive-in / driveway is clear at all times to facilitate loading and off-loading of luggage.
• Assist guest on their transportation needs and recommend the use of hotel facilities whenever possible.
• Deliver guests’ correspondence and packages to rooms or wherever designated.
• Ensure the workplace is clean and well maintained at all times.
• Escort guests to their rooms, explaining the facilities of the hotel etc.
• Assist in driveway as required.
• To report on any loss and found item.
• Leverage AI-powered productivity tools (e.g. Microsoft Copilot & ChatGPT) to enhance operational efficiency, reporting, and communication
• Any other duties within reasonable scope as assigned.
• Support the company's sustainability initiatives and contribute to its efforts in building a more sustainable and inclusive organisation.

Qualifications and Skills:

• Prior experience in guest service and support operations would be an added advantage although training will be provided.
• Ability to converse in basic English for interaction with guests / understanding guests’ needs & request.
• Able to maintain a friendly and positive demeanour.
• A team player with the ability to work with minimum supervision.
• Willing and able to perform 9 or 12 hours shift duties and able to work on weekend and during public holidays.
• Able to adhere to standard operating procedures / policies on workplace safety.
• Experience with AI-powered workplace productivity tools (e.g. Microsoft Copilot, ChatGPT, or other approved AI applications) will be an added advantage