Assistant Manager, Front Office

Worldwide Hotels; Singapore; On-site; SGD 40,000 - 65,000; Full time

Job summary

Worldwide Hotels in Singapore seeks a Front Office Supervisor to oversee daily operations across Front Office and related services. You will supervise reception, cashier, telephone, reservation and baggage services, guiding junior staff and ensuring a positive guest experience.

Responsibilities include managing room inventory, handling check-in/check-out, resolving guest concerns with tact, and contributing to digital transformation and sustainability efforts within the group.

Qualifications

• Degree or Diploma in Hospitality Management or related field.
• Minimum of 4 years’ relevant experience in a similar capacity.
• Excellent oral and written English communication; second language is an advantage.

Responsibilities

• Direct, monitor and supervise day-to-day activities of all Front Office sections and related services.
• Supervise reception, cashier, telephone, reservation and baggage services; mentor junior staff.
• Ensure staff project a positive corporate image to guests and maintain service standards.
• Handle security-related incidents in coordination with the Security department as needed.
• Monitor room inventory to maximise occupancy and revenue opportunities.
• Assist guests with check-in/check-out, and resolve complaints with tact and diplomacy.
• Support digital transformation and process improvements to enhance performance.

Skills

Front Office supervision

Guest service

English proficiency

Education

Degree or Diploma in Hospitality Management

Job description

Worldwide Hotels (WWH) is Singapore’s largest homegrown hotel group, with 46 properties and over 9,000 rooms across seven brands. We create accessible, well-located stays for today’s travellers while growing across Asia-Pacific, with 12 overseas hotels and more than 2,800 rooms in five key markets.

Join a dynamic hospitality group driven by service, growth and meaningful guest experience.

Job Description

• Direct, monitor and supervise the day-to-day activities of all sections within the Front Office and other services rendered by other operational departments of the Hotel.
• Supervise sections in Front Office, such as reception, cashier, telephone, reservation, and baggage services. Monitor the junior staff’s conduct and job performance and to ensure that all staff project a positive corporate image to guests.
• Perform duties pertaining to security such as directing guests reporting incidents, thefts, or any offences to the Security department for assistance and handle matters concerning guest’s undesirable conduct in rooms / public areas or undesirable persons loitering around in coordination with the security department.
• Monitor room inventory closely to ensure maximum utilisation of rooms to generate higher revenue.
• Ensure that guests are attended to with promptness, courtesy and efficiency and that guest complaints are handled with tact and diplomacy. Assist in checking in / out of guests.
• Maintain cash float amount in accordance with expected occupancy. Authorise rate and room changes, paid outs, cash advances, acceptance of cheques according to procedures and credit policies.
• May require to undergo digital transformation by process improvement and the adoption of technology to enhance business performance.
• Support the company's sustainability initiatives and contribute to its efforts in building a more sustainable and inclusive organisation.

Qualifications and Skills

• Degree or Diploma in Hospitality Management or a related field.
• Minimum of 4 years’ relevant experience in a similar capacity.
• Excellent oral and written English communication skills; fluency in a second language is an advantage.
• Willingness to work rotating shifts, weekends, and public holidays.
• Well-groomed with strong interpersonal skills to interact effectively with guests, team members, and external partners in a manner that reflects positively on the hotel and brand.
• Meticulous, detail-oriented, and reliable with task follow-through.
• Demonstrate interest in digital transformation, process improvement and the adoption of technology to enhance business performance as an added advantage