Duty Manager

Worldwide Hotels; Singapore; On-site; SGD 47,000 - 71,000; Full time

Job summary

Worldwide Hotels, Singapore's leading homegrown hotel group, is hiring a Duty Manager to lead Front Office operations with guest focus, service standards, and safety.

You will oversee lobby activity, coordinate with other departments, handle guest inquiries and complaints, and drive process improvements including digital transformation and sustainability initiatives, while guiding a team to deliver exceptional guest experiences.

Qualifications

• Degree or Diploma in Hospitality Management or related qualification.
• Minimum 4 years’ experience in a full-service or mid-range hotel.
• Willingness to work rotating shifts, including weekends and public holidays.
• Excellent communication with guests, staff and third parties.
• High attention to detail and the ability to multitask.
• Interest in digital transformation and technology to improve performance.

Responsibilities

• Oversee lobby operation ensuring quick, efficient guest service.
• Provide general management support to front office operations.
• Coordinate with all departments to maintain front office function.
• Lead a team to respond to guest complaints and special requests.
• Update incident reports for critical events.
• Attend to guest inquiries and resolve issues promptly.
• Ensure front office and public areas are clean and well-maintained.
• Uphold departmental standards, policies, and procedures.
• Support digital transformation initiatives and sustainability efforts.

Skills

Guest service

Leadership

Communication

Attention to detail

Multitasking

Digital transformation

Education

Degree or Diploma in Hospitality Management

Job description

Worldwide Hotels (WWH) is Singapore’s largest homegrown hotel group, with 46 properties and over 9,000 rooms across seven brands. We create accessible, well-located stays for today’s travellers while growing across Asia-Pacific, with 12 overseas hotels and more than 2,800 rooms in five key markets.

Join a dynamic hospitality group driven by service, growth and meaningful guest experience.

As Duty Manager, you are required to provide guest services as well as supervision, direction, and leadership to all Front Office personnel in accordance with the objectives, performance and quality standards.

Job Description

• Oversee the lobby operation ensuring that guests are handled quickly and efficiently in all their needs.
• To provide general management support throughout the hotel at all times by monitoring guest satisfaction, service standard, security, employee activity, physical defects with main focus on front office operation.
• Co-ordinates with all operations department concerned in order to maintain front office function properly, (defects room, room cleanliness)
• Ensure that departmental standard, policies, and procedures are maintained.
• Lead a team to respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
• Update incident report for any critical incident such as staff / guest injury and damage to hotel properties.
• Attend to guests’ enquiries, problems, and complaints promptly, efficiently, and courteously to the satisfaction of guests and interest of the Hotel.
• Check and ensure that the Front Office and public areas are clean, in-order and all operating equipment are in good working order.
• Conduct and ensures the neat of appearance of all Front Office team.
• May require to undergo digital transformation by process improvement and the adoption of technology to enhance business performance.
• Support the company's sustainability initiatives and contribute to its efforts in building a more sustainable and inclusive organisation.

Qualifications and Skills

• Degree or Diploma in Hospitality Management or other relevant qualification is preferred.
• Minimum 4 years’ related experience in a full-service hotel or mid-range hotel.
• Commitment to work rotating shift and any day, including weekends and public holidays.
• Great communication skills, ability to interact with guests, employees and third parties
• High attention to details.
• Ability to multi-task and work efficiently in a fast-paced environment.
• Demonstrate interest in digital transformation, process improvement and the adoption of technology to enhance business performance as an added advantage