Guest Service Officer (Hotel Bell Service)

Worldwide Hotels; Singapore; Sur place; SGD 20 000 - 27 000; Plein temps

Avantages offerts par ce poste

Training provided

AI tools training

Résumé du poste

Worldwide Hotels is hiring a guest services assistant to welcome guests, help with luggage, and assist front-of-house operations across its properties in Singapore. You will support driveways, transportation needs, and guest inquiries while maintaining a clean and welcoming environment.

Training will be provided; familiarity with AI productivity tools such as Microsoft Copilot or ChatGPT is a plus. Weekend and public holiday shifts are required.

Qualifications

• Experience in guest service or front-of-house is preferred but training will be provided.
• Ability to converse in basic English for guest interaction.
• Willingness to work 10–12 hour shifts, including weekends and public holidays.
• Adherence to SOPs and safety policies.

Responsabilités

• Greet guests on arrival and assist with luggage and directions.
• Assist loading/unloading luggage and ensure no items go missing.
• Keep driveway clear for loading/unloading and support transportation needs.
• Deliver guests’ correspondence and packages to rooms or designated areas.
• Maintain a clean, organized workspace and assist guests as needed.
• Escort guests to rooms and explain hotel facilities.
• Report any lost and found items promptly.
• Utilize AI tools to boost productivity, reporting and communication.
• Support sustainability initiatives and contribute to an inclusive environment.

Connaissances

Guest service

Team player

Positive demeanor

Customer focus

Basic English

Outils

Microsoft Copilot

ChatGPT

Description du poste

Worldwide Hotels (WWH) is Singapore’s largest homegrown hotel group, with 46 properties and over 9,000 rooms across seven brands. We create accessible, well-located stays for today’s travellers while growing across Asia-Pacific, with 12 overseas hotels and more than 2,800 rooms in five key markets.

Join a dynamic hospitality group driven by service, growth and meaningful guest experience.

Job Description

• Welcoming guests upon their arrival at the hotel and assist them in handling their luggage and directing them to the front office reception for check-in.
• Assist in the loading and unloading of guests’ luggage (upon guests’ arrival & departure), count the number of pieces of luggage to ensure that no luggage goes missing.
• Ensure that the drive-in / driveway is clear at all times to facilitate loading and off-loading of luggage.
• Assist guest on their transportation needs and recommend the use of hotel facilities whenever possible.
• Deliver guests’ correspondence and packages to rooms or wherever designated.
• Ensure the workplace is clean and well maintained at all times.
• Escort guests to their rooms, explaining the facilities of the hotel etc.
• Assist in driveway as required.
• To report on any loss and found item.
• Leverage AI-powered productivity tools (e.g. Microsoft Copilot & ChatGPT) to enhance operational efficiency, reporting, and communication
• Any other duties within reasonable scope as assigned.
• Support the company's sustainability initiatives and contribute to its efforts in building a more sustainable and inclusive organisation.

Job Requirements

• Prior experience in guest service and support operations would be an added advantage although training will be provided.
• Ability to converse in basic English for interaction with guests / understanding guests’ needs & request.
• Able to maintain a friendly and positive demeanor.
• A team player with the ability to work with minimum supervision.
• Able to perform 10 or 12 hours shift duties and able to work on weekend and during public holidays.
• Able to adhere to standard operating procedures / policies on workplace safety.
• Experience with AI-powered workplace productivity tools (e.g. Microsoft Copilot, ChatGPT, or other approved AI applications) will be an added advantage.