Senior Executive, Customer Engagement (CRM)

TRITON AI PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading technology company in Singapore is looking for a Customer Service Coordinator to enhance customer relationships and manage CRM activities effectively. The ideal candidate should have a Bachelor’s degree and at least 3 years of relevant experience. Responsibilities include contacting customers, resolving enquiries, and managing service training sessions. This role offers a permanent position with a salary of up to $5,000.

Qualifications

• Minimum of 3 years’ experience in customer service or CRM, preferably in the automotive or leasing industry.
• Strong track record in managing customer relationships and resolving service-related matters.
• Self-motivated and results-driven with attention to detail.

Responsibilities

• Proactively contact customers for service reminders and follow-ups.
• Serve as the primary point of contact for customer enquiries.
• Build and maintain strong relationships with leasing clients.
• Strengthen the company’s online reputation through review management.
• Conduct training sessions on customer-first practices.

Skills

Customer relationship management

Communication skills

Analytical skills

Self-motivated

Education

Bachelor’s degree in Business Administration or related field

Tools

Microsoft Office

Job description

Permanent position, Salary up to $5,000

Responsibilities

• Proactively contact customers for service reminders, appointment scheduling, and follow‑ups to ensure seamless service experiences.
• Serve as the primary point of contact for customer enquiries and issues, ensuring prompt resolution and sustained satisfaction.
• Build and maintain strong relationships with leasing clients to enhance customer loyalty and retention.
• Strengthen the company’s online reputation through active management of Google reviews and customer feedback programs.
• Conduct service training sessions to promote customer‑first practices and improve operational service standards.

CRM & Event Coordination

• Oversee CRM activities ensuring consistent and effective customer engagement across all touchpoints.
• Plan and support customer engagement initiatives, including roadshows, appreciation events, and partnership activations.
• Coordinate CRM initiatives and data management for the company.
• Track competitor pricing and market developments to support marketing strategies and maintain competitive offerings.

Requirements

• Bachelor’s degree in Business Administration or a related field.
• Minimum of 3 years’ experience in customer service or CRM, preferably within the automotive or leasing industry.
• Strong track record in managing customer relationships and resolving service‑related matters effectively.
• Proficient in Microsoft Office applications, with strong analytical and communication skills.
• Self‑motivated, customer‑oriented, and results‑driven with strong attention to detail and follow‑through.

Interested candidates can forward their CVs in MS Word format to [e-mail]