Senior Executive/Assistant Manager, Patient Billing Services (Financial Counselling)

Woodlands Hospital; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A healthcare institution in Singapore is looking for a Senior Executive/Assistant Manager for Patient Billing Services. The role involves providing financial counselling to patients, supporting their healthcare financing needs, and collaborating with various stakeholders. Candidates should possess a Bachelor's Degree, with a preference for those in healthcare or business, and a strong background in financial counselling. Excellent communication and analytical skills are essential for success in this position.

Qualifications

• Bachelor's Degree required, preferably in healthcare-related fields or business administration.
• Minimum 2 years of customer service or healthcare experience required.
• Proficiency in Microsoft Office, particularly Excel, necessary.

Responsibilities

• Provide financial counselling to patients for informed healthcare decisions.
• Facilitate referrals to Medical Social Workers for financial difficulties.
• Monitor deposits and collect payments from private patients.

Skills

Financial counselling

Customer service

Microsoft Office (Excel)

Organizational skills

Analytical skills

Communication skills

Education

Bachelor's Degree in relevant fields

Tools

Excel (VLOOKUP, pivot tables)

Job description

Senior Executive/Assistant Manager, Patient Billing Services (Financial Counselling)

Job Purpose

Join our team to strengthen the hospital’s financial health and ensure long-term sustainability, while empowering patients to confidently navigate their healthcare financing options.

Key Responsibilities:

• Provide financial counselling to patients to help them make informed decisions about their healthcare financing
• Facilitate referrals to Medical Social Workers for patients experiencing financial difficulties
• Monitor deposits and collect out-of-pocket payments from private patients
• Obtain additional Medical Claims Authorisation Forms from next‑of‑kin to cover medical bills
• Liaise with employers, Integrated Shield Plan providers, and medical insurers for Letters of Guarantee
• Maintain accurate records in the Financial Counselling system
• Participate in process improvement initiatives including RPA and AI projects
• Assist in system UAT and various hospital projects
• Support training material updates and conduct refresher courses

Requirements:

• Bachelor's Degree in any discipline, with preference for healthcare‑related fields or business administration
• At least 2 years of working experience, with customer service or healthcare experience being advantageous
• Proficient in Microsoft Office applications, particularly Excel (VLOOKUP, pivot tables, analysis tools)
• Experience in financial counselling and deposit monitoring in public healthcare preferred
• Strong organisational and prioritisation skills
• Self‑motivated with analytical mindset
• Excellent communication and customer service skills
• Ability to work independently and collaboratively with stakeholders
• Willingness to work Saturday half‑days on roster basis