Senior Executive / Assistant Manager, Delivery Specialist Service

YHS (Singapore) Pte Ltd; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A technology service provider in Singapore is looking for a candidate to provide end-user support and deployment services, manage IT-related issues, and monitor endpoint security. Responsibilities include assisting in procurement, developing applications for productivity, and staying apprised of technology trends. This position is essential for ensuring minimal disruption to business operations and enhancing service quality through user feedback and operational improvement initiatives.

Responsibilities

• Provide deployment and support services for desktop PCs and IT peripherals.
• Act as the first point of contact for IT-related issues.
• Gather user feedback for service improvement opportunities.
• Monitor endpoint security management consoles.
• Support procurement processes and handle goods receipts.
• Recommend and develop applications for improving productivity.
• Stay updated with industry trends to optimize IT solutions.

Job description

Job Responsibilities

End-User Support & Deployment

• Provide deployment and support services for desktop PCs, notebooks, office phones, mobile devices, and other IT peripherals.
• Deliver timely and effective assistance to ensure minimal disruption to business operations.

Service Desk Operations

• Act as the first point of contact for IT-related issues, managing and resolving cases reported by end users.

Customer Experience and Operational Experience

• Proactively gather user feedback to identify opportunities for improving service quality and operational processes.
• Assist in creating comprehensive Standard Operating Procedures (SOPs) to streamline IT operations and improve efficiency.

Endpoint Security Monitoring

• Monitor endpoint security management consoles.
• Escalate malware incidents promptly to contain threats and prevent network compromise.

Procurement Assistance for the Team

• Support procurement processes, e.g., prepare quotations and recommendations for approval, handle goods receipt, and certify invoices for payment.

Application and/or Training Development for User Empowerment

• Recommend and/or develop applications that improve office productivity or enable better decision making.
• Prepare engaging training materials that contribute to enhancing user competency in office productivity tools and raise awareness of cybersecurity best practices.

Technology Innovation

• Stay abreast of industry trends and emerging technologies.
• Recommend and leverage new solutions to optimize processes and strengthen IT architecture.