Senior Executive/Assistant Manager, Business Development & Operations

SATS Ltd.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading air cargo services provider in Singapore is seeking a business development professional to innovate and launch branded cargo solutions. You will lead operational excellence in e-commerce and value-added services, expand revenue through new customer segments, implement strategic projects, and cultivate relationships with clients. The ideal candidate will have strong analytical, interpersonal, and project management skills, with 3-5 years of experience in air cargo logistics.

Qualifications

• Strong analytical abilities and excellent interpersonal and communication skills.
• Minimum 3 to 5 years of business and product development experience.
• Ability to work independently and deliver quality results within tight timeframes.

Responsibilities

• Develop and introduce new products and services.
• Lead operations team within Cargo Terminal Operations.
• Identify new customer segments and business opportunities.
• Design and execute strategic projects and marketing campaigns.
• Cultivate strong relationships with clients and partners.

Skills

Analytical abilities

Interpersonal skills

Communication skills

Project management

Leadership

Education

Degree holder

Job description

Company description

Headquartered in Singapore, SATS Ltd. (SGX stock code: S58) is one of the world's largest providers of air cargo handling services and Asia's leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning and aviation laundry. SATS Food Solutions serves airlines and institutions, and operates central kitchens with large-scale food production and distribution capabilities for a wide range of cuisines.

SATS is present in the Asia-Pacific, the Americas, Europe, the Middle East and Africa, powering an interconnected world of trade, travel and taste. Following the acquisition of Worldwide Flight Services (WFS) in 2023, the combined SATS and WFS network operates over 225 stations in 27 countries. These cover trade routes responsible for more than 50% of global air cargo volume. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit www.sats.com.sg

Why Join Us

At SATS, people are our greatest asset and we build our success on the knowledge, expertise and performance of every contributor, by embracing diversity and uniqueness. As part of our holistic approach and commitment to embracing FAM (Fulfilling, Appreciated, Meaningful) in the workplace, we offer the runway to develop Fulfilling careers that foster your career growth, recognising and Appreciating the strength of talent and capabilities that we continue to build internally; and inspiring and encouraging each other to make Meaningful contributions in the work we do at SATS.

Job description

Key Responsibilities

In this role, you will be required to:

1. Innovate and Launch Branded Cargo Solutions

Develop and introduce new products and services with distinctive branding to capture emerging opportunities. These offerings should reinforce SATS Cargo's reputation as the premier ground handler in Changi Airport.

2. Lead Operational Excellence for E-Commerce and Value-Added Services

Lead a high-performing operations team within Cargo Terminal Operations to accelerate the implementation of new value-added services. Champion operational excellence by introducing work improvement initiatives through process studies, with a strong focus on staff deployment and development, technology adoption, safety, and regulatory compliance.

3. Expand Revenue Streams through New Customer Segments

Identify and pursue new customer segments and business opportunities to drive revenue growth and profitability. Focus on expanding new and emerging service verticals that complement our core cargo operations.

4. Implement Projects and Marketing Initiatives to Meet Financial Goals

Design and execute strategic projects and marketing campaigns that align with budgetary targets and financial objectives, ensuring measurable impact and sustainable growth.

5. Strengthen and Grow Relationships with Clients and Partners

Cultivate strong, trust-based relationships with both new and existing clients, as well as service partners, to enhance collaboration, customer satisfaction, and long-term business success.

Key Requirements

• Degree holder with strong analytical abilities and excellent interpersonal and communication skills
• Possess minimum 3 to 5 years of business and product development experience, complemented by strong project management skills, ideally in e‑commerce fulfillment or air cargo logistics
• Delivers quality results within tight timeframes
• Results‑oriented self‑starter with a proven ability to work independently
• Capable of leading and coordinating operations to fulfil customer requirements
• Aspires to advance a career in air cargo through business development and operational roles