Senior Desktop Support Engineer - Global IT Support

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading recruitment agency in Singapore seeks an experienced IT Support Specialist to provide day-to-day operational support for desktop environments. The ideal candidate will have over 5 years of experience in desktop and end-user support, along with comprehensive knowledge of networking, Windows environments, and ITSM tools. This role involves troubleshooting issues, documenting processes, and collaborating with various teams to improve technology standards. Interested applicants should email their applications.

Qualifications

• 5+ years of desktop support experience in a complex environment.
• Strong understanding of networking and infrastructure.
• Experience in Windows and Microsoft environments.

Responsibilities

• Provide operational support for end-user computing.
• Diagnose and resolve system issues for users.
• Document support processes and procedures.

Skills

Desktop and end-user support experience

Networking knowledge

Windows Server 2016/2019 and Windows 10/11 experience

Device provisioning using SCCM and/or Intune

Active Directory and Group Policy Management

ITSM tools experience

Microsoft Office 365 administration

Microsoft Azure administration

Tools

Jira

ServiceNow

Microsoft Defender

Microsoft Endpoint Manager

Job description

A leading recruitment agency in Singapore seeks an experienced IT Support Specialist to provide day-to-day operational support for desktop environments. The ideal candidate will have over 5 years of experience in desktop and end-user support, along with comprehensive knowledge of networking, Windows environments, and ITSM tools. This role involves troubleshooting issues, documenting processes, and collaborating with various teams to improve technology standards. Interested applicants should email their applications.