Senior CX Specialist - Expert Customer Support

TDCX Group; Singapore; On-site; SGD 30,000 - 45,000; Full time

Benefits offered by this job

Attractive remuneration

Comprehensive medical coverage

Flexible working arrangements

Engaging activities and recognition programs

Job summary

TDCX Group in Singapore is looking for dedicated individuals to provide exceptional customer support across various communication channels. The role requires candidates to possess strong communication and time management skills, ensuring customer satisfaction through strategic solutions.

Joining TDCX means being part of a global company focused on innovative customer experience solutions. Candidates should hold at least a Diploma and are encouraged to apply regardless of experience level.

Qualifications

• Minimum of 2 years experience in a related field or fresh graduates.
• Excellent verbal and written communication skills in English and local language.
• Experience working with multiple systems.

Responsibilities

• Provide excellent customer support across all communication channels.
• Identify customer needs and provide strategic solutions.
• Build sustainable relationships with customers.

Skills

Strong time management skills

Strong communication skills

Effective listening

Customer empathy

Ability to multi-task

Education

Diploma or higher in any field

Job description

TDCX Group in Singapore is looking for dedicated individuals to provide exceptional customer support across various communication channels. The role requires candidates to possess strong communication and time management skills, ensuring customer satisfaction through strategic solutions.

Joining TDCX means being part of a global company focused on innovative customer experience solutions. Candidates should hold at least a Diploma and are encouraged to apply regardless of experience level.