Senior Customer Experience Specialist - Flexible Work

TDCX Group; Singapore; On-site; SGD 36,000 - 54,000; Full time

Benefits offered by this job

Attractive remuneration

Comprehensive medical coverage

Flexible working arrangements

Global company with awards

Job summary

TDCX Group is a Singapore-headquartered global BPO provider delivering CX, sales and digital marketing services to clients across industries. We’re building a workforce where human expertise meets technology to enable future outcomes.

Join a company recognised with awards and backed by strong learning and development plans. The role focuses on delivering excellent customer support across multiple channels while maintaining high service standards and customer satisfaction.

Qualifications

• Strong communication and customer service mindset.
• Ability to multi-task and manage time effectively.
• Excellent listening, empathy and articulation in English.

Responsibilities

• Provide excellent support experience to customers via all relevant communication channels.
• Identify customer needs and research issues to offer strategic solutions.
• Ensure timely resolution and follow-up with partners and internal teams.
• Provide feedback on tools and processes to improve customer experience.
• Deliver high-quality services to ensure customer satisfaction and build lasting relationships.
• Perform other duties as assigned to support quality management.

Education

Bachelor's degree or higher

Diploma

Job description

TDCX Group is a Singapore-headquartered global BPO provider delivering CX, sales and digital marketing services to clients across industries. We’re building a workforce where human expertise meets technology to enable future outcomes.

Join a company recognised with awards and backed by strong learning and development plans. The role focuses on delivering excellent customer support across multiple channels while maintaining high service standards and customer satisfaction.