Customer Support Specialist - Flexible Hours & Growth

TDCX; Singapore; On-site; SGD 36,000 - 58,000; Full time

Benefits offered by this job

Attractive remuneration

Comprehensive medical coverage

World-class workspaces

Recognition programs

Strong learning and development plans

Positive work culture

Direct public transport links

Flexible working arrangements

Coaching and mentoring from experts

Global company with industry awards

Job summary

TDCX, headquartered in Singapore, is a leading global BPO delivering customer experience, sales and digital marketing services for brands worldwide. This role focuses on delivering excellent customer support across channels, solving issues, and ensuring satisfaction while collaborating with internal teams.

Candidates should have a Diploma or higher and strong English communication. Fresh graduates are welcome.

Qualifications

• Diploma or higher qualification in any field.
• 2 years of related experience preferred; fresh graduates encouraged.
• Strong time management and multitasking abilities.
• Excellent verbal and written English with good phone etiquette.
• Ability to learn multiple systems and adapt to new tools.

Responsibilities

• Provide excellent support experience to customers via all relevant communication channels.
• Identify customer's needs and research issues to provide strategic solutions.
• Ensure first contact resolution and effective follow-up with service partners and internal departments.
• Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and customer experience.
• Deliver the best services to ensure highest customer satisfaction with proper procedures.
• Build sustainable relationships and engage customers by going the extra mile.
• Perform any other duties as assigned to support the Quality Management System.

Skills

Customer service

Communication skills

Time management

Multitasking

English language

Market language proficiency

Education

Diploma or higher

Bachelor's degree or higher

Job description

TDCX, headquartered in Singapore, is a leading global BPO delivering customer experience, sales and digital marketing services for brands worldwide. This role focuses on delivering excellent customer support across channels, solving issues, and ensuring satisfaction while collaborating with internal teams.

Candidates should have a Diploma or higher and strong English communication. Fresh graduates are welcome.