Customer Experience & Campaign Specialist

TDCX Group; Singapore; On-site; SGD 39,060 - 58,032; Full time

Benefits offered by this job

Attractive remuneration

Comprehensive medical coverage

Engaging activities and recognition programs

Strong learning and development plans

Flexible working arrangements

Job summary

TDCX Group in Singapore is looking for an individual motivated to provide exceptional customer experience. This role involves building strong relationships with clients, enhancing the organization’s reputation, and collaborating across departments. Candidates should have a Bachelor’s Degree and ideally two years of relevant experience. Strong time management skills and effective communication are essential. TDCX Group offers comprehensive medical, insurance, and social security coverage, alongside a positive work culture and flexible working arrangements.

Qualifications

• Candidate must possess at least a Bachelor’s Degree in any field.
• Preferable with 2 years of working experience in the related field.
• Fresh graduates are encouraged to apply.
• Strong time management skills and motivation to exceed expectations.
• Enjoy working in a fast-paced environment and balance multiple tasks.

Responsibilities

• Build strong relationships with customers and improve their performance.
• Partner with departments to assist customers better.
• Accept ownership for accomplishing new and different requests.
• Collaborate with product teams to improve offerings.
• Support customer communication and education.

Skills

Time management

Excellent verbal communication

Excellent written communication

Ability to work in a fast-paced environment

Comfort with multiple computer systems

Education

Bachelor's Degree or equivalent

Job description

TDCX Group in Singapore is looking for an individual motivated to provide exceptional customer experience. This role involves building strong relationships with clients, enhancing the organization’s reputation, and collaborating across departments. Candidates should have a Bachelor’s Degree and ideally two years of relevant experience. Strong time management skills and effective communication are essential. TDCX Group offers comprehensive medical, insurance, and social security coverage, alongside a positive work culture and flexible working arrangements.