Flexible Multi-Channel Sales & CX Specialist

TDCX Group; Singapore; Hybrid; SGD 30,000 - 45,000; Full time

Benefits offered by this job

Attractive remuneration

Comprehensive medical coverage

Strong learning and development plans

Job summary

TDCX Group in Singapore is seeking a dedicated Customer Support professional to enhance client relationships through effective communication. This role involves providing support across various channels, handling complaints, and transforming inquiries into sales. Candidates should possess at least a diploma and demonstrate strong time management alongside customer service skills. TDCX offers comprehensive benefits, a collaborative work culture, and opportunities for professional growth.

Qualifications

• Minimum 2 years of related working experience preferred, fresh graduates welcome.
• Strong motivation to exceed expectations required.
• Ability to tailor responses based on customer information.

Responsibilities

• Support customers throughout all stages of the Customer Relation process.
• Address inquiries via multiple communication channels.
• Handle and qualify incoming complaints effectively.

Skills

Strong time management skills

Effective communication

Ability to multi-task

Good phone etiquette

Proficient with computers

Excellent verbal and written communication skills

Education

Diploma or higher in any field

Job description

TDCX Group in Singapore is seeking a dedicated Customer Support professional to enhance client relationships through effective communication. This role involves providing support across various channels, handling complaints, and transforming inquiries into sales. Candidates should possess at least a diploma and demonstrate strong time management alongside customer service skills. TDCX offers comprehensive benefits, a collaborative work culture, and opportunities for professional growth.