Flexible Multi-Channel Sales & CX Specialist

TDCX Group; Singapore; On-site; SGD 30,000 - 45,000; Full time

Benefits offered by this job

Attractive remuneration

Comprehensive medical coverage

Strong learning and development plans

Flexible working arrangements

Coaching and mentoring from experts

Job summary

TDCX Group in Singapore is seeking a Customer Support representative to enhance customer experiences. The role involves managing inquiries, complaints, and transforming traffic into sales while providing exceptional service across multiple channels. Ideal candidates should possess at least a Diploma in any field, with strong communication skills and the ability to manage time effectively. TDCX offers a dynamic and supportive work environment, competitive remuneration, and opportunities for career growth.

Qualifications

• Must possess at least a Diploma or higher in any field.
• Preferably with 2 years of relevant experience, but fresh graduates are also encouraged to apply.
• Strong time management skills and motivation to exceed expectations.

Responsibilities

• Ensure thorough support and follow-up at all stages of Customer Relation.
• Handle general enquiries and after-sale service via various media channels.
• Qualify and handle incoming complaints to ensure satisfactory resolution.

Skills

Strong time management skills

Effective communication

Ability to multi-task

Customer empathy

Phone etiquette

Computer literacy

Excellent verbal and written English

Education

Diploma or higher in any field

Job description

TDCX Group in Singapore is seeking a Customer Support representative to enhance customer experiences. The role involves managing inquiries, complaints, and transforming traffic into sales while providing exceptional service across multiple channels. Ideal candidates should possess at least a Diploma in any field, with strong communication skills and the ability to manage time effectively. TDCX offers a dynamic and supportive work environment, competitive remuneration, and opportunities for career growth.