Customer Experience Specialist — Flexible Hours

TDCX (SG) PTE. LTD.; Singapore; On-site; SGD 30,000 - 42,000; Full time

Benefits offered by this job

Attractive remuneration

Medical insurance

World-class workspaces

Learning & development

Flexible working arrangements

Coaching and mentoring

Global company with awards

Job summary

TDCX is hiring for a customer support role based in Singapore. You will provide excellent support via phone and email, identify customer needs, and resolve issues promptly while maintaining high satisfaction.

The role emphasizes first-contact resolution, feedback to improve tools, and building lasting customer relationships. Candidates with 2 years in a contact centre or entry-level with strong English skills are welcome.

Qualifications

• GCE A Level/Diploma/Degree with preferably 2 years of experience in contact centre setting; Candidates with no experience are encouraged to apply.
• Effectively bilingual and articulate with a strong command of spoken and written English
• Proficient in MS Office applications with excellent keyboard skills
• Possess good customer handling skills with a positive mindset
• Team player who is able to adapt in a fast-paced environment
• Strong time management skills and motivation to exceed expectations
• Comfortable working with computers and multiple systems

Responsibilities

• Provide excellent support experience to customers via relevant communication channels such as phone lines, emails etc.
• Identify customer's needs, researching any existing issue to provide strategic solutions that will best address customer's needs and ensure that any existing confusion is clarified.
• Ensure first contact resolution and effective follow-up with service partners and internal departments to ensure case closure in accordance with our service standards.
• Provide constructive feedback on tools, resources, procedures, and guidelines to enhance workflow and the customer experience.
• Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures.
• Build sustainable relationships and engage customers by taking the extra mile.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Quality Management System of TDCX.

Skills

Customer service

English proficiency

Multitasking

MS Office

Education

GCE A-Level / Diploma / Degree

Job description

TDCX is hiring for a customer support role based in Singapore. You will provide excellent support via phone and email, identify customer needs, and resolve issues promptly while maintaining high satisfaction.

The role emphasizes first-contact resolution, feedback to improve tools, and building lasting customer relationships. Candidates with 2 years in a contact centre or entry-level with strong English skills are welcome.