Customer Experience Specialist | Flexible Hours & Growth

TDCX Group; Singapore; On-site; SGD 36,000 - 52,000; Full time

Benefits offered by this job

Medical coverage

Great perks

Flexible work

Job summary

TDCX Group invites applications for a Customer Service role based in Singapore. You will provide excellent support across channels, identify customer needs, and resolve issues with effective follow-up. You will contribute to continuous improvement of tools and processes while building strong customer relationships.

We value clear communication, multi-tasking, and a customer-first mindset. Flexible working arrangements and robust learning opportunities accompany a global, award-winning team.

Qualifications

• Diploma or Bachelor’s degree required or equivalent.
• Fresh graduates encouraged to apply.
• Strong time-management skills and ability to multitask.

Responsibilities

• Provide excellent support experience to customers via all channels.
• Identify customer needs and research issues to offer strategic solutions.
• Ensure first contact resolution and effective follow-up with internal teams.
• Offer constructive feedback to improve tools, resources and guidelines.
• Deliver high-quality service to achieve top customer satisfaction.
• Build sustainable relationships and go the extra mile for customers.
• Perform any other duties assigned to maintain quality management.

Skills

Strong communication

Time management

Multi-tasking

English proficiency

Phone etiquette

Education

Diploma or higher

Job description

TDCX Group invites applications for a Customer Service role based in Singapore. You will provide excellent support across channels, identify customer needs, and resolve issues with effective follow-up. You will contribute to continuous improvement of tools and processes while building strong customer relationships.

We value clear communication, multi-tasking, and a customer-first mindset. Flexible working arrangements and robust learning opportunities accompany a global, award-winning team.