Senior Customer Success Manager: Growth & Retention Architect

Tealium; Remote; SGD 120,000 - 160,000; Full time

Job summary

A leading technology firm in Singapore is looking for a passionate Sr. Customer Success Manager. This role requires driving adoption and growth across a portfolio of clients, utilizing strong relationship management and technical skills to ensure maximum return on investment. The ideal candidate will have over 5 years of experience in customer success roles, with a focus on developing strategic partnerships and engagement strategies to enhance customer satisfaction and loyalty. Competitive salary with performance-based bonuses.

Benefits

Diversity and inclusion programs

Flexible work environment

Paid time-off policy

Health and wellness programs

Professional development opportunities

Qualifications

• 5+ years of experience in customer-facing roles like Customer Success or Technical Account Management.
• Hands-on expertise with Customer Data Platforms (CDP) preferred.
• Ability to build trust with senior customer decision-makers.

Responsibilities

• Act as a trusted advisor for a portfolio of accounts.
• Drive incremental value and ensure customer engagement.
• Collaborate with teams to maximize customer retention.

Skills

Customer Data Platforms (CDP)

JavaScript

Relationship management

Technical acumen

Collaboration

Job description

A leading technology firm in Singapore is looking for a passionate Sr. Customer Success Manager. This role requires driving adoption and growth across a portfolio of clients, utilizing strong relationship management and technical skills to ensure maximum return on investment. The ideal candidate will have over 5 years of experience in customer success roles, with a focus on developing strategic partnerships and engagement strategies to enhance customer satisfaction and loyalty. Competitive salary with performance-based bonuses.