Senior Customer Service Team Lead, Retail & Online

Apple; Singapore; On-site; SGD 65,000 - 85,000; Full time

Job summary

A leading technology company in Singapore is searching for an experienced Senior Customer Service Team Leader to lead a specialized team of Senior Customer Service Specialists. You'll empower your team to resolve complex escalations, monitor performance, and drive improvements in service delivery. The ideal candidate has at least 3 years of leadership experience in customer service, outstanding communication skills, and is fluent in English and Korean. This role is key to ensuring exceptional customer experiences during all interactions.

Qualifications

• Minimum 3 years of leadership experience managing a customer service team.
• Strong inclusive leadership skills, fostering a high-performing team environment.
• Outstanding communication skills, fluent in English and Korean.

Responsibilities

• Lead and develop a team of Senior Customer Service Specialists.
• Monitor team performance against key metrics.
• Handle complex customer escalations with empathy and effectiveness.

Skills

Leadership

Coaching and mentoring

Problem-solving

Communication

Analytical skills

Interpersonal skills

Job description

A leading technology company in Singapore is searching for an experienced Senior Customer Service Team Leader to lead a specialized team of Senior Customer Service Specialists. You'll empower your team to resolve complex escalations, monitor performance, and drive improvements in service delivery. The ideal candidate has at least 3 years of leadership experience in customer service, outstanding communication skills, and is fluent in English and Korean. This role is key to ensuring exceptional customer experiences during all interactions.