Senior Customer Experience Specialist

TDCX; Singapore; Híbrido; SGD 42.000 - 68.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Attractive remuneration

Comprehensive medical coverage

Flexible working arrangements

Direct public transport access

Descripción de la vacante

TDCX, a Singapore-headquartered global BPO leader, seeks a dedicated Quality/Support professional to deliver exceptional customer experiences. You will resolve issues across channels, research needs, and follow up with partners to ensure cases close efficiently.

This role emphasizes strong communication, empathy, and service excellence. Join a world-class workspace with flexible arrangements and ongoing learning opportunities, contributing to customer satisfaction and company success in a

Formación

• Bachelor’s or higher degree in any field; 2 years relevant experience preferred but fresh graduates encouraged to apply.
• Excellent verbal and written communication in English and local market language.
• Strong time management skills and ability to multitask across channels and systems.
• Good listening, empathy, and clear, professional phone etiquette.
• Comfortable using multiple computer systems and learning new tools quickly.

Responsabilidades

• Provide exceptional customer support across channels.
• Identify customer needs and research issues to offer strategic solutions.
• Ensure first contact resolution and follow-up with partners to close cases per standards.
• Provide feedback on tools, resources, and procedures to improve workflows.
• Deliver services that maximize customer satisfaction through proper processes.

Conocimientos

Communication

Time management

Multitasking

Active listening

Phone etiquette

Computer literacy

Educación

Diploma or higher

Bachelor’s degree

Descripción del empleo

TDCX, a Singapore-headquartered global BPO leader, seeks a dedicated Quality/Support professional to deliver exceptional customer experiences. You will resolve issues across channels, research needs, and follow up with partners to ensure cases close efficiently.

This role emphasizes strong communication, empathy, and service excellence. Join a world-class workspace with flexible arrangements and ongoing learning opportunities, contributing to customer satisfaction and company success in a