Customer Experience Specialist - Flexible & Growth-Oriented

TDCX Group; Singapore; On-site; SGD 38,000 - 52,000; Full time

Benefits offered by this job

Attractive remuneration

Comprehensive medical and insurance

World-class workspaces

Flexible working arrangements

Job summary

TDCX, headquartered in Singapore, is a leading global BPO provider delivering customer experience solutions across industries. The company offers world-class workspace and strong learning and development plans for career growth.

The mission includes providing excellent support to customers via all channels, identifying needs, resolving issues on first contact, and continually improving processes and tools. Join a global winner of industry awards and grow with an innovative team.

Qualifications

• Strong communication skills in English and local language
• Good time management and ability to multitask

Responsibilities

• Provide excellent support experience to customers via all relevant communication channels
• Identify customer's needs and research issues to provide strategic solutions
• Ensure first contact resolution and effective follow-up with service partners and internal departments
• Provide constructive feedback on tools, resources and guidelines to improve workflows
• Deliver high-quality services to ensure customer satisfaction

Job description

TDCX, headquartered in Singapore, is a leading global BPO provider delivering customer experience solutions across industries. The company offers world-class workspace and strong learning and development plans for career growth.

The mission includes providing excellent support to customers via all channels, identifying needs, resolving issues on first contact, and continually improving processes and tools. Join a global winner of industry awards and grow with an innovative team.