Customer Experience Specialist: Support, Solutions & Growth

TDCX, Inc.; Singapore; On-site; SGD 50,000 - 80,000; Full time

Benefits offered by this job

Attractive remuneration and perks

Comprehensive medical and insurance

World-class workspaces

Flexible working arrangements

Coaching and mentoring from experts

Job summary

TDCX, Inc. in Singapore is seeking a Quality Manager to oversee customer support operations, ensuring service standards across channels and driving customer satisfaction.

The role emphasizes identifying customer needs, resolving issues on first contact, and collaborating with partners and internal teams to improve workflows, tools, and guidelines. It offers a dynamic, global BPO environment with learning and development opportunities.

Qualifications

• Diploma or higher in any field.
• Preferable with 2 years of related experience; fresh graduates may apply.
• Strong time management skills and motivated to exceed expectations.
• Ability to multi-task and tailor responses to customer needs.
• Excellent verbal and written communication; strong phone etiquette.

Responsibilities

• Provide excellent support experience to customers via all relevant communication channels.
• Identify customer's needs and researching issues to provide strategic solutions that address needs.
• Ensure first contact resolution and follow-up with service partners and internal departments to ensure case closure in accordance to our service standards.
• Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience.
• Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures
• Build sustainable relationships and engage customers by taking the extra mile
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Skills

Strong communication

Time management

Multi-tasking

Empathy and listening

Computer literacy

English proficiency

Phone etiquette

Education

Diploma or higher in any field

Job description

TDCX, Inc. in Singapore is seeking a Quality Manager to oversee customer support operations, ensuring service standards across channels and driving customer satisfaction.

The role emphasizes identifying customer needs, resolving issues on first contact, and collaborating with partners and internal teams to improve workflows, tools, and guidelines. It offers a dynamic, global BPO environment with learning and development opportunities.