Customer Experience Specialist - Flexible Work & Growth

TDCX; Singapore; Sur place; SGD 33 000 - 50 000; Plein temps

Avantages offerts par ce poste

Attractive remuneration

Comprehensive medical coverage

World-class workspaces

Flexible working arrangements

Coaching and mentoring from experts

Global job opportunities

Résumé du poste

TDCX, Singapore-headquartered and a leading global BPO, is seeking customer-focused professionals to deliver excellent support across channels and build lasting relationships with customers. You will identify needs, research issues, and provide strategic solutions while ensuring clear resolution and high satisfaction.

The role offers opportunities for learning and career growth, with strong development plans, mentorship from experts, and a collaborative work culture.

Qualifications

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.
• Preferable with 2 years of working experience in the related field is required for this position. However, fresh graduates are encouraged to apply.
• Possesse strong time management skills and motivated to exceed expectations.
• Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs
• Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation)
• Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones
• Excellent verbal and written communication skills in English and the language of the supporting market.

Responsabilités

• Provide excellent support experience to customers via all relevant communication channels.
• Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.
• Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards.
• Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience.
• Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures
• Build sustainable relationships and engage customers by taking the extra mile
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Description du poste

TDCX, Singapore-headquartered and a leading global BPO, is seeking customer-focused professionals to deliver excellent support across channels and build lasting relationships with customers. You will identify needs, research issues, and provide strategic solutions while ensuring clear resolution and high satisfaction.

The role offers opportunities for learning and career growth, with strong development plans, mentorship from experts, and a collaborative work culture.