Customer Experience Specialist — Flexible Work & Growth

TDCX; Singapore; On-site; SGD 52,000 - 78,000; Full time

Benefits offered by this job

Attractive remuneration and great per

Comprehensive medical, insurance, and社

World-class workspaces

Learning and development plans

Global company with awards

Job summary

TDCX, Singapore-headquartered, is a global BPO delivering customer experience solutions across diverse sectors. The Quality Manager role focuses on driving service excellence, standardised processes, and continuous improvement in customer interactions.

You will collaborate with cross-functional teams to maintain high-quality standards, provide actionable feedback, and support ongoing coaching and mentoring for staff, ensuring optimal customer outcomes.

Qualifications

• Strong communication and active listening skills.
• Ability to manage time and priorities effectively.
• Capability to multi-task and tailor responses to customer needs.

Responsibilities

• Provide excellent support experience to customers via all relevant channels.
• Identify customer needs and provide strategic solutions.
• Ensure first contact resolution and follow-up with service partners.

Skills

Communication skills

Time management

multitasking

Education

Diploma or higher

Job description

TDCX, Singapore-headquartered, is a global BPO delivering customer experience solutions across diverse sectors. The Quality Manager role focuses on driving service excellence, standardised processes, and continuous improvement in customer interactions.

You will collaborate with cross-functional teams to maintain high-quality standards, provide actionable feedback, and support ongoing coaching and mentoring for staff, ensuring optimal customer outcomes.