Customer Experience Specialist - Flexible Hours & Growth

TDCX, Inc.; Singapore; On-site; SGD 70,000 - 120,000; Full time

Benefits offered by this job

Attractive remuneration and perks

Comprehensive medical, insurance, and

World-class workspaces

Recognition programs

Learning and development plans

Positive work culture

Direct public transport links

Flexible working arrangements

Coaching and mentoring

Global company with industry awards

Job summary

TDCX, Inc. Singapore-headquartered, a leading global BPO company, seeks professionals to join its customer experience teams. You will engage customers across multiple channels, resolve issues promptly, and contribute to continuous service improvements.

The role emphasizes communication, empathy, and delivering high-quality outcomes in a dynamic, tech-enabled environment. Join a global winner of industry awards and enjoy strong learning and development plans, with flexible arrangements and

Qualifications

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.

Responsibilities

• Provide excellent support experience to customers via all relevant communication channels.
• Identify customer's needs, researching any existing issue to provide strategic solutions that address customer needs while clarifying any confusion.
• Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure.
• Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience.
• Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures.
• Build sustainable relationships and engage customers by taking the extra mile.
• Perform other duties as assigned to support quality management practices.

Education

Diploma or higher in any field

Job description

TDCX, Inc. Singapore-headquartered, a leading global BPO company, seeks professionals to join its customer experience teams. You will engage customers across multiple channels, resolve issues promptly, and contribute to continuous service improvements.

The role emphasizes communication, empathy, and delivering high-quality outcomes in a dynamic, tech-enabled environment. Join a global winner of industry awards and enjoy strong learning and development plans, with flexible arrangements and