Senior Customer Experience & Logistics Lead

GULF ASIA-PACIFIC PTE. LTD.; Singapore; On-site; SGD 55,000 - 75,000; Full time

Job summary

A leading company in the lubricants industry is seeking a Customer Service Manager in Singapore. The role involves managing the order fulfilment process, addressing customer inquiries, and coordinating logistics. The ideal candidate should have a diploma in business or supply chain, with 4-7 years of customer service experience, preferably in relevant industries. Strong knowledge of ERP systems, excellent communication skills, and proficiency in Japanese are advantageous. This position offers a dynamic environment with opportunities for process improvement.

Qualifications

• Minimum of 4 years in customer service within lubricants, chemicals, or FMCG.
• Experience in order management, exports/imports, and documentation.
• Japanese language proficiency is an advantage for communication.

Responsibilities

• Manage the end-to-end order fulfilment process.
• Act as the first contact for customer inquiries and complaints.
• Coordinate with teams to ensure on-time delivery.
• Prepare reports on customer service KPIs.

Skills

Customer-Centric Mindset

Problem-Solving & Escalation Handling

Strong Organizational & Multi-tasking Skills

Collaboration & Teamwork

Attention to Detail & Accuracy

Education

Diploma/Degree in Business or Supply Chain

4–7 years of experience in customer service

Tools

ERP systems (SAP/Oracle)

Microsoft Office

Job description

A leading company in the lubricants industry is seeking a Customer Service Manager in Singapore. The role involves managing the order fulfilment process, addressing customer inquiries, and coordinating logistics. The ideal candidate should have a diploma in business or supply chain, with 4-7 years of customer service experience, preferably in relevant industries. Strong knowledge of ERP systems, excellent communication skills, and proficiency in Japanese are advantageous. This position offers a dynamic environment with opportunities for process improvement.