Senior CSM - Learning Solutions (Hybrid)

LinkedIn; Singapore; Hybrid; SGD 70,000 - 100,000; Full time

Job summary

A global professional networking company based in Singapore is seeking a Senior Customer Success Manager to drive client engagement and optimize the use of learning solutions. This hybrid role emphasizes partnership with sales and stakeholders to enhance customer success across multi-national organizations. The ideal candidate has at least 7 years of experience in related fields and demonstrates exceptional interpersonal skills and project management capabilities. This position involves proactive management of customer relationships and innovative strategy development.

Qualifications

• 7+ years of experience in HR Consulting, Learning & Development, or related fields.
• Expert interpersonal skills to build authentic business relationships.
• Advanced organization, project management, and time management skills.

Responsibilities

• Proactive ownership and management of key customer moments.
• Partner with sales counterparts to drive customer adoption.
• Develop innovative ways to share impactful data and insights.

Skills

Customer Retention Management

Learning Agility

Change Management

Job description

A global professional networking company based in Singapore is seeking a Senior Customer Success Manager to drive client engagement and optimize the use of learning solutions. This hybrid role emphasizes partnership with sales and stakeholders to enhance customer success across multi-national organizations. The ideal candidate has at least 7 years of experience in related fields and demonstrates exceptional interpersonal skills and project management capabilities. This position involves proactive management of customer relationships and innovative strategy development.