Senior CS Team Lead - Complex Escalations

Apple; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading technology company in Singapore is seeking a Senior Customer Service Team Leader to lead a team of specialists dedicated to providing world-class support. This role involves coaching and developing team members while ensuring exceptional customer experiences. Candidates should have at least 3 years of leadership experience, strong analytical skills, and fluency in English and Korean. The company values are centered on inclusion, diversity, and creating a supportive work environment.

Qualifications

• Minimum 3 years of leadership experience managing a customer service team.
• Strong leadership skills to create a respectful, equitable environment.
• Proven track record in translating customer insights into process improvements.
• Experience in project management and process re-engineering.

Responsibilities

• Lead and develop a team of Senior Customer Service Specialists.
• Monitor team performance against key metrics.
• Champion team well-being and promote a positive work environment.
• Act as a subject matter expert for high-priority escalations.
• Identify recurring issues and areas for process improvement.

Skills

Leadership experience

Coaching

Analytical skills

Problem-solving

Interpersonal skills

Communication

Fluency in Korean

Job description

A leading technology company in Singapore is seeking a Senior Customer Service Team Leader to lead a team of specialists dedicated to providing world-class support. This role involves coaching and developing team members while ensuring exceptional customer experiences. Candidates should have at least 3 years of leadership experience, strong analytical skills, and fluency in English and Korean. The company values are centered on inclusion, diversity, and creating a supportive work environment.