Senior CRM IT Executive

SHAKE SHACK SINGAPORE JEWEL PTE. LTD.; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading hospitality company in Singapore is seeking a proactive Senior CRM IT Executive to manage and enhance customer relationship management systems. You will collaborate with vendors and support marketing initiatives to improve customer experiences. Proven CRM experience and strong problem-solving skills are essential for this role.

Qualifications

• Proven experience in CRM systems.
• Strong IT and technical problem-solving skills.
• Experience collaborating with vendors or third-party system providers.

Responsibilities

• Maintain and manage the CRM platform, ensuring system reliability and performance.
• Collaborate with vendors for system updates and support.
• Analyze CRM data to identify trends and opportunities for engagement.

Skills

Problem-solving skills

Communication

Vendor collaboration

Data management

Attention to detail

Tools

CRM systems

Job description

We are seeking a proactive Senior CRM IT Executive to lead the management and optimization of our customer relationship management systems. You will ensure seamless CRM operations, collaborate closely with vendors, and support marketing and operational initiatives to enhance customer experiences.

Responsibilities

• Maintain and manage the CRM platform, ensuring system reliability and performance.
• Collaborate with vendors to implement system updates, troubleshoot issues, and ensure timely support.
• Ensure accurate and secure management of customer data across all CRM processes.
• Support marketing campaigns by providing CRM insights, reporting, and automation solutions.
• Work with operations teams to integrate CRM with other business systems for efficiency.
• Analyze CRM data to identify trends, customer behavior, and opportunities for engagement.
• Develop and document CRM processes, best practices, and user guides.
• Train internal teams on CRM functionalities, workflows, and data best practices.
• Monitor system performance and recommend improvements to enhance efficiency and scalability.
• Drive CRM system enhancements and propose solutions to improve customer engagement and operational efficiency.

Requirements

• Proven experience in CRM systems.
• Strong IT and technical problem-solving skills.
• Experience collaborating with vendors or third-party system providers.
• Knowledge of marketing workflows and customer data management.
• Detail-oriented, organized, and proactive.
• Strong communication and stakeholder management skills.