Senior Clinic Assistant / Full Time / Hougang

MEDIVERSAL HEALTHCARE PTE. LTD.; Serangoon Garden Circus; On-site; SGD 45,000 - 60,000; Full time

Job summary

A healthcare provider in Singapore is seeking a clinic operations manager to oversee daily operations and ensure alignment with service standards. The role involves managing clinical workflows, supervising staff, handling patient interactions, and maintaining clinic facilities. Candidates should have a Higher NITEC or Diploma in a relevant discipline, along with 2-4 years of experience in a GP clinic. Strong people and communication skills are essential. The position offers a structured working schedule including evenings and Saturdays.

Qualifications

• 2-4 years of clinic operation experience working in a GP clinic.
• Strong people management skills are a must.
• Excellent interpersonal and communication skills.

Responsibilities

• Oversee daily clinic operations ensuring alignment with service standards.
• Manage clinical workflow to enhance the quality of patient care.
• Train and supervise new clinic staff.

Skills

People management skills

Interpersonal skills

Communication skills

Education

Higher NITEC or Diploma in relevant disciplines (healthcare)

Job description

Responsibilities:

• Oversee daily clinic operations ensuring alignment with service standards and operational requirements to ensure clinic runs smoothly and efficiently.
• Manage clinical workflow to enhance the quality of patient care.
• Registration of patients, dispensing of medication and collection of payments
• Handle appointment bookings and inquiries via phone, email, and in person
• Ordering stock (Medications, consumables) and supplies for the clinic.
• Conducts regular inventory checks, manage stock levels.
• Process & submit government and insurance claims
• Maintain overall facility management of the clinic, including cleanliness, safety, and functionality. Opening & closing of clinic premise.
• Train, and supervise new clinic staff. Plan and review clinic staff development and training needs.
• Managing budgets, billing, and negotiating with suppliers and vendors
• Liaising with patients, healthcare providers with exceptional interpersonal skills.
• Obtains and verifies patient billing information, processes patient payment, and maintain records.
• Ensure thorough documentation and systematic record- keeping on clinical activity.
• Create and implement policies and procedures to improve clinic operations.
• Oversee patient feedback, answering phone call / email and inquiries from patients accordingly responding to the messages / email.
• Proper and safe use of medical equipment and its safe disposal.

Requirements:

• Higher NITEC or Diploma in relevant disciplines (healthcare)
• 2-4 years of clinic operation experience working in a GP clinic.
• Possess strong people management skills
• Excellent interpersonal and communication skills

Location : Hougang
Working Hours: Mon - 8:30am - 1pm / 2pm-5pm/ 6pm-8pm
Tues - Fri: 8:30am - 5pm
Sat/ PH: 8:30am - 1pm