Senior AVP, Customer Resolution & Insights

HSBC; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A leading global bank in Singapore is seeking an experienced Assistant Vice President, Customer Resolution. In this role, you will oversee the handling of customer complaints, ensuring thorough investigations and timely resolutions while adhering to regulatory requirements. The ideal candidate will have a strong background in customer relations, excellent communication skills, and the ability to influence team performance. Join us and contribute to a culture of continuous development and inclusivity.

Benefits

Continuous professional development

Flexible working opportunities

Inclusive workplace culture

Qualifications

• Proven experience in customer relations within banking or financial services.
• Strong analytical and problem-solving abilities.
• Well versed in regulatory requirements for complaint handling.

Responsibilities

• Manage the complaint resolution process ensuring timely outcomes.
• Conduct investigations into serious customer complaints.
• Act as primary contact for customers during complaint processes.

Skills

Analytical skills

Problem-solving skills

Communication skills

Interpersonal skills

Leadership

Education

Bachelor’s degree in business, Communication, or related field

Job description

A leading global bank in Singapore is seeking an experienced Assistant Vice President, Customer Resolution. In this role, you will oversee the handling of customer complaints, ensuring thorough investigations and timely resolutions while adhering to regulatory requirements. The ideal candidate will have a strong background in customer relations, excellent communication skills, and the ability to influence team performance. Join us and contribute to a culture of continuous development and inclusivity.