Senior Associate - Web3 Payments Partner Success & Growth

DCS CARD CENTRE PTE. LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading Web3 payments company in Singapore is seeking an Associate/Senior Associate for Customer Success to own partner journeys from onboarding through ongoing success. Responsibilities include driving partner satisfaction, monitoring KPIs, and conducting business reviews. Ideal candidates have expertise in payment processing and Web3 ecosystems. The company fosters a collaborative culture aimed at innovation and growth, offering opportunities for career development in the dynamic fintech landscape.

Benefits

Impact on next-gen payments

Global exposure across APAC and Europe

Growth opportunities in a startup

Qualifications

• Minimum 1 - 5 years of experience in operations, payment processing, or fintech.
• Strong understanding of Web 3 payment ecosystems.
• Excellent analytical and problem-solving skills.

Responsibilities

• Own partner satisfaction and success, driving growth through initiatives.
• Monitor partner KPIs and identify bottlenecks.
• Conduct quarterly business reviews with partners.

Skills

Analytical skills

Problem-solving

Organizational skills

Communication skills

CRM knowledge

Education

Bachelor’s degree in business, finance, operations management, or related field

Tools

Microsoft Excel

Google Sheets

Operational reporting tools

Job description

A leading Web3 payments company in Singapore is seeking an Associate/Senior Associate for Customer Success to own partner journeys from onboarding through ongoing success. Responsibilities include driving partner satisfaction, monitoring KPIs, and conducting business reviews. Ideal candidates have expertise in payment processing and Web3 ecosystems. The company fosters a collaborative culture aimed at innovation and growth, offering opportunities for career development in the dynamic fintech landscape.