Senior / Associate Executive, Patient Billing Services

Woodlands Health; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading healthcare provider in Singapore is seeking a professional to manage healthcare billing processes. Responsibilities include following up on patients for Letters of Guarantee and preparing instalment plans. The ideal candidate should have a diploma and 3-5 years of relevant experience, with proficiency in Microsoft Office and strong organizational skills. Join a dedicated team focused on transforming healthcare delivery and making a meaningful impact on the community.

Qualifications

• 3-5 years of relevant experience required.
• Knowledge of healthcare debt collection is a plus.
• Ability to work independently and proactively.

Responsibilities

• Follow up with short-stay patients for Letters of Guarantee (LOG).
• Negotiate instalment plans and prepare instalment letters.
• Participate in process improvement and IT projects.

Skills

Proficient in Microsoft Office applications

Strong organizational skills

Excellent communication skills

Effective stakeholder management

Education

Diploma

Tools

SAP FICO

Job description

About Woodlands Hospital

Woodlands Hospital is a leading integrated acute and community hospital serving Northern Singapore since 2016. With a 1,000-bed capacity on our 7.66-hectare campus, we provide comprehensive healthcare services from acute care to rehabilitation and long-term care facilities.

As a member of NHG Health and recognised as one of Singapore's Best Employers 2024, we are committed to "Adding Years of Healthy Life" to our community through innovative programmes like GPFirst and NurseFirst. Our state-of-the-art facilities include specialist centres for women and children, seamlessly integrated with the Woodlands Healing Garden.

Join our team of healthcare professionals dedicated to transforming healthcare delivery and making a meaningful impact on the lives of residents across Northern Singapore.

Job Responsibilities

• Follow up with short-stay patients to obtain Letters of Guarantee (LOG) and Medical Claims Authorisation Forms (MCAF).
• Raise payor amendments for LOG and MCAF received after patient discharge.
• Validate address and UEN using BizFile before creating payor codes.
• Provide LOG and diagnosis codes to insurance companies to facilitate payment.
• Negotiate instalment plans and prepare instalment letters for in-flight requests.
• Contact companies/employers who refuse to issue LOG for in-flight cases and elevate to Ministry of Manpower if necessary.
• Run ageing reports and collaborate with Finance Shared Services under MOHH for debt management.
• Provide backup support to the financial advisory team for financial counselling and deposit collection in wards when required.
• Participate actively in process improvement, IT projects, and organizational initiatives.
• Perform any other duties as assigned by the Reporting Officer.

Job Requirements

• Diploma with 3-5 years of relevant experience.
• Proficient in Microsoft Office applications, especially Excel (vlookup, pivot tables).
• Knowledge of SAP FICO is an advantage.
• Experience in healthcare debt collection is a plus.
• Strong organizational skills with ability to prioritize tasks and meet deadlines.
• Self-motivated, analytical, and eager to learn.
• Ability to work independently and proactively.
• Excellent communication skills with a service-oriented mindset.
• Effective stakeholder management.
• Willingness to work Saturdays (half-day) on a roster basis.