Senior Associate Director, Traditional Clients

MUFG FUND SERVICES (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading fund administration company is seeking a professional in Singapore capable of managing communication with Japanese colleagues and providing operational support for Japanese mandates. With a focus on ensuring seamless service delivery, this role involves collaborating across teams, managing client relationships, and supporting business development initiatives. Candidates should have at least 5 years of experience in fund administration and fluency in Japanese is essential. Applicants with a background in finance or accounting are preferred.

Qualifications

• Minimum 5 years' experience in fund administration.
• Minimum 1 year's experience with MUTB GISD.
• Professional accounting designation is a plus but not required.

Responsibilities

• Manage communication with Japanese colleagues.
• Support daily NAV production for funds.
• Ensure accuracy of client deliverables.
• Participate in system initiatives and projects.

Skills

Fluency in Japanese

Understanding of MUTB operations

Problem-solving

Client relationship management

Business development

Education

Post-secondary education/University Degree in finance or accounting

Job description

Role and Responsibilities

• Manage communication with Japanese colleagues and provide operational support for Japanese mandates during their timezone.
• Act as an extension of the Dublin and Canada teams responsible for daily NAV production for funds administered by Mitsubishi UFJ Fund Services.
• Collaborate across client operations and investor operations to ensure seamless service delivery.
• Must be fluent in Japanese and possess strong knowledge of MUTB operations, their traditional client expectations, and investor services business.
• Act as main point of contact with our Japanese colleagues during Japanese working hours where they can escape issues on reporting. Help to investigate and resolve the issues.
• Co-ordinate initiatives and client relationships with internal business units such as MUTB, MTBJ, Investor Services, GISD, MCA etc.
• Support and drive business development initiatives across traditional clients.
• Assist with client deliverables and projects including, but not limited to, Distributions, new funds onboarding and fund liquidations.
• Identify areas of high risk and regular issues and assist to improve controls and processes in place to mitigate risk.
• Manage client relationships and client queries and help to resolve issues/queries raised by our clients.
• Liaise with internal business partners such as Product and Sales team on marketing tactics, product development and sales pitches.
• Ensure the service level agreement and accuracy of client deliverables prepared by the team.
• Ensure that the team is trained, engaged and as efficient and effective as possible in achieving organisational goals.
• Help with the coordination of resources and make sure that appropriate cross training and coverage is in place to meet client and organisational expectations for deliverables.
• Overseas the audit process, prepare financial statements or review such if prepared by other parties.
• Ensure all processes are performed following operational controls as stipulated in SOC1 and all relevant checklists are completed.
• Participate in multiple system initiatives and projects and contribute to idea generation for future process or technological improvements. Expected to participate on both a local and global level.
• Perform other duties as assigned and incidental to the work described above.

Education Requirements

Post‑secondary education/University Degree with a concentration in finance or accounting.

Work Experience

• At least 5 years' experience working in the fund administration industry with experience managing staff. This can include other administrators, investment managers or fund auditors.
• At least 1 year’s experience working with MUTB GISD.
• Completion or interest in a professional accounting designation (CA, CPA, CMA, ACCA, ICAEW, CFA or equivalent) an asset but not required.